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International Journal of LibrarianshipThis study examined key findings relevant to library practitioners' experiences with virtual reference services, or VRS. It did this by examining skills, training experiences, perspectives, and challenges encountered during VRS implementation.
Jimson Napoleon Mariano
doaj +3 more sources
Virtual Reference Services: Connecting Users with Experts and Supporting the Development of Skills [PDF]
Liber Quarterly: The Journal of European Research Libraries, 2002 Virtual reference - a service that allows librarians and patrons to communicate with each other in real time through the Internet by e-mail, chat or instant messaging - is currently a hot topic in libraries.
Trix Bakker
doaj +5 more sources
Serviços de referência virtual Virtual reference services
Ciência da Informação, 2001 Analisar os serviços de referência virtual, seus padrões e novas tecnologias que têm modificado a prática tradicional realizada no balcão de referência das bibliotecas.
Miguel Ángel Márdero Arellano
doaj +2 more sources
Standards for Virtual Reference Services [PDF]
تحقیقات کتابداری و اطلاعرسانی دانشگاهی, 2007 Nowadays, standard seems to be very important and necessary in all aspects of the life Including reference services in libraries. This article is to survey the role of standards in electronic reference services and also considers some sample application ...
Ashraf N.M. Tabatabaei +1 more
doaj +1 more source
Information Research: An International Electronic Journal, 2006 Introduction. This study investigated unmonitored referrals in a nationwide, collaborative chat reference service. Specifically, it examined the extent to which questions are referred, the types of questions that are more likely to be referred than ...
Nahyun Kwon
doaj +1 more source
Covid-19 and Access to Information: Analyzing the Questions Raised from the Simultaneous Dialogue Portal of the Virtual Reference of the National Library and Records Organization of Iran [PDF]
علوم و فنون مدیریت اطلاعات, 2023 Purpose: During the Covid-19 pandemic, libraries around the world were faced with difficult choices in how to offer and provide services, from minimal restrictions to complete closure.
Sedighe Shakerei +2 more
doaj +1 more source
Jurnal Pustaka Ilmiah, 2022 Reference unit is the core service of the libraries in fulfilling the information needs of their users. As technology develops, reference services are currently switching to virtual to facilitate users in reach their information.
Bachrul Ilmi
doaj +1 more source
Virtual Services in the Health Sciences Library: A Handbook
Journal of the Medical Library Association, 2023 Health sciences libraries serving universities and medical facilities have long used technology to provide library services, but COVID-19 presented libraries with unique challenges.
Barbara M. Pope
doaj +1 more source
Service equality in virtual reference [PDF]
Journal of the American Society for Information Science and Technology, 2008 AbstractResearch is divided about the potential of e‐service to bridge communication gaps, particularly to diverse user groups. According to the existing body of literature, e‐service may either increase or decrease the quality of service received. This study analyzes the level of service received by different genders and ethnic groups when academic ...
Pnina Shachaf +2 more
openaire +1 more source
Journal of New Librarianship, 2021 The COVID-19 pandemic presented the Kennesaw State University Library System with the question, " How can the library maintain live face-to-face reference services in a manner that is safe for all involved ?" Challenges to creating a live virtual ...
Judy MacLeod Reardon +2 more
doaj +1 more source