Results 201 to 210 of about 6,531 (263)
Some of the next articles are maybe not open access.
2013 APWG eCrime Researchers Summit, 2013
Phishers continue to target customers of all factions of the Internet industry in an attempt to gain personal information that can be used for profit. Typical organizational responses to these attacks are the removal of the malicious content through website takedown and user education.
Brad Wardman +2 more
openaire +2 more sources
Phishers continue to target customers of all factions of the Internet industry in an attempt to gain personal information that can be used for profit. Typical organizational responses to these attacks are the removal of the malicious content through website takedown and user education.
Brad Wardman +2 more
openaire +2 more sources
The Voice of the Customer: Managing Customer Care in Twitter
Information Systems Research, 2020Practice/Policy Oriented Abstract
Reza Mousavi +2 more
openaire +2 more sources
Proceedings of the 2017 International Conference on Big Data Research - ICBDR 2017, 2017
The rise of the Internet has caused many changes on our daily lives. Internet has drastically changed the way we live our life, the way we spend our holidays, how we communicate with each other daily, and how we purchase products. The growth of Internet amongst consumer has generated content on the Internet by sources such as social media, review ...
Chan Khin-Whai Nicholas +1 more
openaire +1 more source
The rise of the Internet has caused many changes on our daily lives. Internet has drastically changed the way we live our life, the way we spend our holidays, how we communicate with each other daily, and how we purchase products. The growth of Internet amongst consumer has generated content on the Internet by sources such as social media, review ...
Chan Khin-Whai Nicholas +1 more
openaire +1 more source
Voice of the customer: Customer satisfaction ratio based analysis
Expert Systems With Applications, 2012Voice of the customer (VOC) is a critical analysis procedure that provides precise information regarding customer input requirements for a product/service output. The ability to conduct a voice of the customer analysis, which could be gained through direct and indirect questioning, will enable engineers and other decision makers to successfully ...
Ozgu Turgut
exaly +3 more sources
Voice of the Customer: The Impact on Customer Satisfaction
International Journal of Purchasing and Materials Management, 1997IN BRIEFA recent survey of buyers in the personal products industry focused on their level of satisfaction with distribution service. Further research examined the role of voice of the customer, i.e., input provided by the buyers, in the buyer‐seller relationship.
Theodore P. Stank +2 more
openaire +1 more source
Business Intelligence from Voice of Customer
2009 IEEE 25th International Conference on Data Engineering, 2009In this paper, we present a first of a kind system, called Business Intelligence from Voice of Customer (BIVoC), that can: 1) combine unstructured information and structured information in an information intensive enterprise and 2) derive richer business insights from the combined data.
L. Venkata Subramaniam +4 more
openaire +2 more sources
Mining the “Voice of the Customer” for Business Prioritization
ACM Transactions on Intelligent Systems and Technology, 2012To gain competitiveness and sustained growth in the 21st century, most businesses are on a mission to become more customer-centric. In order to succeed in this endeavor, it is crucial not only to synthesize and analyze the VOC (the VO ice of the C ustomer) data (i.e ...
Wei Peng 0001 +3 more
openaire +1 more source
2021
Abstract Customer experience management is the managing of customer interactions, feelings and emotions at every touchpoint. These interactions and feelings define the customer's future behaviour and perceptions about the offering. Companies can use these touchpoint interactions as a source of competitive advantage.
openaire +1 more source
Abstract Customer experience management is the managing of customer interactions, feelings and emotions at every touchpoint. These interactions and feelings define the customer's future behaviour and perceptions about the offering. Companies can use these touchpoint interactions as a source of competitive advantage.
openaire +1 more source
The effects of customer voice on hotel performance
International Journal of Hospitality Management, 2015This paper investigates the effects of two critical customer voice variables on hotel performance. Specifically, the research provides a customer equity model in which the influences of both customer satisfaction and complaints are considered. The impact of the customer voice variables on hotel performance is investigated while considering the ...
Assaf, A. George +3 more
openaire +2 more sources
International Journal of Innovative Research in Engineering
The Custom Voice Cloner is based on voice signal speech synthesizer. It is a technology that converts text into audible speech, simulating human speech characteristics like pitch and tone. It finds applications in virtual assistants, navigation systems, and accessibility tools.
Usharani K +4 more
openaire +1 more source
The Custom Voice Cloner is based on voice signal speech synthesizer. It is a technology that converts text into audible speech, simulating human speech characteristics like pitch and tone. It finds applications in virtual assistants, navigation systems, and accessibility tools.
Usharani K +4 more
openaire +1 more source