Results 201 to 210 of about 6,234 (213)

Customer-focused voice and rule-breaking in the frontlines

Journal of the Academy of Marketing Science, 2021
Nawar N Chaker, Alex Zablah, Tom J Brown   +2 more
exaly  

Community experience promotes customer voice: co-creation value perspective

Marketing Intelligence and Planning, 2021
Hongyan Yu, Bingcheng Yang
exaly  

LISTENING TO THE FUTURE VOICE OF THE CUSTOMER USING FUZZY TREND ANALYSIS IN QFD

Quality Engineering, 2001
Min Xie
exaly  

Voice of the customer: Customer satisfaction ratio based analysis

Expert Systems With Applications, 2012
Ozgu Turgut
exaly  

How Does Customer–Company Identification Enhance Customer Voice Behavior? A Moderated Mediation Model

Sustainability, 2019
Yang Ran
exaly  

How customer voice contributes to stronger service provider relationships

Journal of Services Marketing, 2012
Russell Lacey
exaly  

Exploring the role of relationship variables in predicting customer voice to a service worker

Journal of Retailing and Consumer Services, 2005
Liliana Bove
exaly  

Customer power and frontline employee voice behavior

European Journal of Marketing, 2017
Jaewon Yoo
exaly  

Understanding the lean voice of the customer

International Journal of Lean Six Sigma, 2012
Pauline Found
exaly  

Recipe for a Great Customer Experience: The Three Voices – Voice of Customer (VoC), Voice of Employee (VoE) and Voice of Process (VoP)

2021
exaly