Results 71 to 80 of about 10,469 (305)
How the combination of visual images and voice changes customer interest in online sales [PDF]
International Journal of Data and Network ScienceSince the outbreak of the COVID-19 pandemic, the widespread use of online tools has diversified business communication strategies. However, there are few studies that look at the unique characteristics of these digital environments, especially when ...
Kayoko Yashiro, Seiko Shirasaka
doaj +1 more source
The phenomenology of customer delight: a case study of product evaluation [PDF]
, 2003 This thesis presents a phenomenological case study of customer delight during product evaluation. The literature presents two existing 'theories' of customer delight.
Burns, Andrew Douglas
core
Covariance structural models of the relationship between the design and customer domains [PDF]
, 2008 This paper addresses the problem of modelling and mapping of difficult to quantify customer needs to technical requirements and subsequently to design parameters.
Guenov, Marin D.
core +1 more source
Between public service and market: Portraying the bifront university in a platformized world
British Educational Research Journal, EarlyView.Abstract This paper contributes to the international debate on the changes affecting recruitment and orientation processes toward higher education. Based on qualitative research involving 19 Italian public universities, the study analyses the transformations in communication, recruitment and orientation activities within platformization and increasing ...
Marco Pitzalis +2 more
wiley +1 more source
, 2023 Background: In the contemporary world, the emergence of artificial intelligence has brought about a revolutionary change in customer experiences. Businesses, in analyzing numerous data observations, are aiming to improve customer journeys, from the point
Ullah, Asad
core +1 more source
, 2016 Customer-focused voice behavior serves as an important information source for a hospitality organization to correct problems and make informed decisions.
Huang, Yung-Kuei;Kwok, Linchi
core
Is the well‐known phrase ‘small is beautiful’ true of small transnational education institutions?
British Educational Research Journal, EarlyView.Abstract The purpose of this research is to consider the potential attractiveness of operating a small international branch campus (IBC). Drawing upon resource‐based and legitimacy theories, we examine the strengths, weaknesses, opportunities and threats associated with the business model that is based on having a small institution size.
Stephen Wilkins, Joe Hazzam
wiley +1 more source
, 2001 Plan BThe purpose of this research was to develop and implement a customer satisfaction instrument that examined the satisfaction of walk-in clients using the programs, services, and technical assistance provided by Wisconsin One-Stop Job Centers in ...
Blanchette, Nicholas J.
core
The relationship between employee tone of voice and customer attitudes
, 2008 As a concierge supervisor at a five-star hotel in South Korea, I was exposed to a concept from my superiors that a higher employee\u27s tone of voice may increase customer attitudes.
Park, Jae Kyung
core +1 more source
Voice‐based AI in call center customer service: A natural field experiment
, 2023 Voice‐based artificial intelligence (AI) systems have been recently deployed to replace traditional interactive voice response (IVR) systems in call center customer service.
Chen, Guoqing +11 more
core +1 more source