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Decreasing workplace incivility
Nursing Management, 2016Judith, Warrner +3 more
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Counter Workplace Incivility with Kindness
Journal of Christian NursingABSTRACT: Incivility is especially prevalent in high-stress work such as occurs in healthcare settings and leads to a cascade of negative effects. Jesus taught to respond to unkind actions with kindness and love. Acts of kindness have been shown to be contagious and can evoke positive emotional and physical reactions as well as impact the ...
Amy C. Black +2 more
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Workplace Incivility and Organizational Trust
2010Over the past few decades, U.S. organizations have consistently moved toward models that have created market-like, distant, and transactional relationships and further away from values that help steward employee well-being (Cappelli, 1999). Indeed, it appears that organizations have taken great pains to limit their obligations to members and to focus ...
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Rudeness and Incivility in the Workplace
2009Incivility may be defined as low intensity deviant behaviour that violates workplace norms for mutual respect. The effects of intra-organizational incivility are considerable, and resolving conflicts among co-workers can account for much of managers’ time. This chapter details the nature of incivility and its consequences.
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