Results 41 to 50 of about 16,722,766 (238)
, 1998 The topic for this article is quality improvement in service operations. Quality improvement is used as a collective expression for quality assurance, quality management and quality control.
Edvardsson, Bo,
core +1 more source
Service Quality of Web Information Systems [PDF]
, 2009 It is essential that web designers understand what users expect of web services, how they perceive service quality dimensions such as security, usability and information quality, and which ones they value the most.
Soydal, İrem, Tonta, Yaşar
core +2 more sources
Üniversite Araştırmaları DergisiThe higher education sector has witnessed significant changes in recent years, with an increasing emphasis on service quality, lecturer competence, and academic engagement as important determinants of academic success.
Muhammet İbrahim Akyürek +2 more
doaj +1 more source
Therapeutic Apheresis and Dialysis, EarlyView.ABSTRACT Background Therapeutic apheresis (TA) is an established treatment modality for hematologic, neurologic, and immunologic disorders, yet access remains severely limited in sub‐Saharan Africa. Donor apheresis, including platelet apheresis collection from healthy donors, represents an important complementary modality supporting blood product ...
Nosa Bazuaye +33 more
wiley +1 more source
Interactive service quality in service encounters : empirical illustration and models
, 2004 Although the performance of services is done at an operative level, service is an important issue for the strategic, tactical, and operative business activities of companies.
Svensson, Göran,
core +1 more source
Cogent EducationThis study examined the relationship between higher education service quality and student academic achievement at a public university in Zimbabwe. It was hypothesised that academic, support, access and library service quality would predict student ...
Phillip Dangaiso, Maria Tsvere
doaj +1 more source
Golgi enzymes are retrieved from the plasma membrane to the trans‐Golgi network
FEBS Letters, EarlyView.Golgi enzymes are traditionally considered resident proteins retained within the Golgi apparatus. Here, we demonstrate that a subset transiently reaches the cell surface and is subsequently retrieved to the trans‐Golgi network via retrograde transport. Using a nanobody‐based toolkit, we uncover a dynamic trafficking cycle of several Golgi enzymes.
Dominik P. Buser, Tina Junne
wiley +1 more source
Service Quality : Beyond Cognitive Assessment
, 2005 Purpose – The aim of this article is to contribute to widening the scope of service quality by focusingon dimensions beyond cognitive assessment. The focus is on the role of customers’ emotions in serviceexperiences.Design/methodology/approach – The ...
Edvardsson, Bo,
core +1 more source
Translophagy—A potential link between autophagy impairment and translational errors
FEBS Letters, EarlyView.Neurodegenerative diseases are characterised by the accumulation of abnormal proteins and protein aggregates, but their origin often remains unknown. We propose that selective autophagy removes damaged protein‐making machinery, preventing errors during protein synthesis.
Mykola V. Korolchuk +11 more
wiley +1 more source
Cogent Education, 2023 The education sector as a service industry, is increasingly recognising the importance of service quality, in their quest to heightened efforts to meet the ever-changing expectations of their students.
Isaac Amoako +2 more
doaj +1 more source