Results 271 to 280 of about 2,694,799 (296)

Modeling and Analysis of Call Center Arrival Data: A Bayesian Approach

Management Science, 2008
Refik Soyer
exaly  

The Impact of Call Center Employees' Customer Orientation Behaviors on Service Quality

Journal of Service Research, 2008
Anat Rafaeli
exaly  

Using simulation in call centers

1998 Winter Simulation Conference. Proceedings (Cat. No.98CH36274), 2002
Vivek Bapat, Eddie B. Pruitte Jr.
openaire   +1 more source

call center

2012
openaire   +3 more sources

The Learning Curve of IT Knowledge Workers in a Computing Call Center

Information Systems Research, 2012
Youngsoo Kim, Linda Argote
exaly  

Is Empathy Effective for Customer Service? Evidence From Call Center Interactions

Journal of Business and Technical Communication, 2013
Ulrike Marianne Murfett, Priscilla S Rogers, Soon Ang   +2 more
exaly  

Modeling and forecasting call center arrivals: A literature survey and a case study

International Journal of Forecasting, 2016
Rouba Ibrahim, Han Ye, Haipeng Shen
exaly  

Call Center

2009
openaire   +1 more source

Competition and market segmentation of the call center service supply chain

European Journal of Operational Research, 2015
Bintong Chen
exaly  

Ambulatory Phonation Monitoring in a Sample of 92 Call Center Operators

Journal of Voice, 2014
Giovanna Cantarella, Lorenzo Pignataro, Claudia Manfredi   +2 more
exaly