Results 261 to 270 of about 2,694,799 (296)

Modeling Daily Arrivals to a Telephone Call Center

Management Science, 2004
Athanassios N Avramidis
exaly  

Call Centers Cloud Use in Call Centers

2018
openaire   +1 more source

Call Center Outsourcing Contracts Under Information Asymmetry

Management Science, 2008
Sameer Hasija
exaly  

Statistical Analysis of a Telephone Call Center

Journal of the American Statistical Association, 2005
Avishai Mandelbaum, Haipeng Shen, Sergey Zeltyn   +2 more
exaly  

Analysis of the Impact of Team-Based Organizations in Call Center Management

Management Science, 2008
Oualid Jouini
exaly  

Call Center

2002
Robert de Zoeten, Jörg Rohmann
openaire   +1 more source

Editorial - Call Center Management

OR Spectrum, 2004
Stefan Helber, Karl-Heinz Waldmann
openaire   +1 more source

A Comparison of Univariate Time Series Methods for Forecasting Intraday Arrivals at a Call Center

Management Science, 2008
James W Taylor
exaly  

Optimizing Call Center Staffing Using Simulation and Analytic Center Cutting-Plane Methods

Management Science, 2008
Marina A Epelman, Shane G Henderson
exaly  

Call Centers

2013
openaire   +1 more source