Results 81 to 90 of about 5,154,260 (149)
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The Journal of the Acoustical Society of America, 2006
Automated call routing systems and methods are described. In one implementation, a speech recognition directory system facilitates the routing of callers based upon stored results of recent disambiguations, which may be stored in heuristic profiles that are associated with callers.
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Automated call routing systems and methods are described. In one implementation, a speech recognition directory system facilitates the routing of callers based upon stored results of recent disambiguations, which may be stored in heuristic profiles that are associated with callers.
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Call Routing in Contact Center
International Journal of Computer and Communication Technology, 2010Now a day companies uses the contact center to provide service to customer. One of the important challenges of today contact center solution is to align the customer to the most appropriate agent within the time constrain. Call routing is used to for the alignment of customer with agent. Call routing in the contact center also play an important role in
Sarun Kumar, Milan Das, Mudili Soujanya
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Advances in natural language call routing
Bell Labs Technical Journal, 2003This paper describes Bell Labs' efforts in developing core technologies toward natural language call routing (NLCR) applications. NLCR refers to technology allowing callers of a call center to be automatically routed to their desired destination based on natural spoken responses to an open-ended prompt such as “How may I direct your call?” Such ...
Hong-Kwang J. Kuo +2 more
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The Call-center. Development of algorithm routings of calls
2012 IEEE 11th International Conference on Actual Problems of Electronics Instrument Engineering (APEIE), 2012Process of routing of calls is considered. On the basis of the data of system of monitoring and management of the Call-center calculation of an average timeout of the answer of the operator is executed. The generalized algorithm of routing of calls is developed.
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Mixture language models for call routing
Interspeech 2004, 2004Our goal is to extract information from a telephone call in order to route the call to one of a number of destinations. We assume that we do not know "a priori" the vocabulary used in the application and so we use phonetic recognition followed by identification of salient phone sequences. In previous work, we showed that using a separate language model
Qiang Huang, Stephen Cox
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Dynamic Call Center Routing Policies Using Call Waiting and Agent Idle Times
Manufacturing & Service Operations Management, 2014We study call routing policies for call centers with multiple call types and multiple agent groups. We introduce new weight-based routing policies where each pair (call type, agent group) is given a matching priority defined as an affine combination of the longest waiting time for that call type and the longest idle time or the number of idle agents ...
Chan, Wyean +2 more
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Call routing by simulated annealing
International Journal of Electronics, 1995Simulated annealing (SA) is a powerful stochastic search algorithm applicable to a wide range of problems. This paper presents some experiments of applying SA to an NP-hard problem, i.e. call routing in circuit-switched telecommunications networks. The call routing problem considered here can be described as assigning calls to paths in a network so ...
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Rule-based call-by-call source routing for integrated communication networks
IEEE INFOCOM '93 The Conference on Computer Communications, Proceedings, 2002Routing subject to multiple quality-of-service (QOS) constraints is considered. Such a problem arises in both private corporate backbone networks and public switched networks, and will become even more prevalent in the future with the emergence of asynchronous transfer mode (ATM) networks.
W.C. Lee, M.G. Hluchyj, P.A. Humblet
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A comparison of some different techniques for vector based call-routing
Interspeech, 2001Two approaches to vector-based call-routing are described, one based on matching queries to routes and the other on matching queries directly to stored queries.
S. Cox, B. Shahshahani
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Efficient routing for international mobile call setup [Accepted from Open Call
IEEE Wireless Communications, 2010Mobile telecommunications operators offer telephone services when the subscribers roam to other countries. However, a call setup to a roaming mobile subscriber may result in two expensive international trunk connections. In this article we propose a plug-in solution to avoid the international trunk connections.
Chai-Hien Gan +2 more
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