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Seeking a competitive advantage in wine tourism: Heritage and storytelling at the cellar-door [PDF]

open access: yesInternational Journal of Hospitality Management, 2020
The nature of the cellar-door experience varies between wineries and regions. While the literature has identified heritage, storytelling and authenticity as important concepts regarding interaction with tourists at the cellar-door, there is a need to ...
Paul Strickland   +2 more
exaly   +2 more sources
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What are you looking at? Visual attention during the co-created cellar door experience: customer and staff perspectives from Australian experiences

International Journal of Wine Business Research, 2022
Purpose The prevalence of visually splendid multi-million-dollar cellar doors (CDs) builds an assumption that bricks and mortar create the co-created cellar door experience (CDE). This study aims to determine what attracts the visual attention of staff and customers during a CDE at three visual designs of CD: lively, stylised and simple.
Genevieve d’Ament   +2 more
openaire   +1 more source

Digital Cellar Door: A Case for Customer Experience Design and Positive Memory Management/Online- Direktverkauf: Case Study zu Erlebnisdesign und der Steuerung unvergesslicher Erlebnisse

2021
Die digitale Transformation ist ein Schlagwort, das Weinguter im Zeitalter von COVID-19 nicht langer auser Acht lassen durfen. Die personliche Interaktion in Verkostungsraumen wird auf absehbare Zeit eingeschrankt sein. Bedingt durch das Coronavirus entstehen digitale Erlebnisse, wie beispielsweise virtuelle Verkostungen, Facebook-Live-Shows und Online
Byron Marlowe   +3 more
openaire   +1 more source

Do Satisfied Cellar Door Visitors Want to Revisit? Linking Past Knowledge and Consumption Behaviors To Satisfaction and Intention to Return [PDF]

open access: yesTourism Analysis, 2021
This study evaluates the main determinants of wine tourists' intention to revisit the winery cellar door. The proposed tourist behavior model suggests that past wine-related knowledge and behaviors as well as motivation affect satisfaction with the ...
Girish Prayag   +2 more
exaly   +2 more sources

Assessing service quality at wineries and cellar doors through service mapping

open access: yesInternational Journal of Wine Business Research, 2011
PurposeThe purpose of this paper is to investigate the importance of cellar door sales in wineries and test a method of assessing service quality using the services mapping approach, for the purposes of enhancing research in this important area.Design ...
Jack Carlsen
exaly   +2 more sources

Maximising sales and fostering brand attachment: the power of great expectations in the Australian cellar door experience

International Journal of Wine Business Research
Purpose The cellar door experience, integral to wine tourism, is also a profitable direct-to-customer sales opportunity for many winery businesses. Beyond conventional features, it establishes crucial brand attachment.
Genevieve d’Ament   +2 more
openaire   +1 more source

Millennials and Generation X: understanding perceptions of wine and cellar door experiences

2016
Purpose The primary aim of this research is to investigate and compare the satisfaction of Generations X and Y at the cellar door in an Old World (Douro Valley) and a New World wine region (Napa Valley), including an assessment of demographic and psychographic profiles.
openaire   +1 more source

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