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CHAT for chat: Mediated learning in online chat virtual reference service

Computers in Human Behavior, 2016
This mixed methods study addresses learning in online chat virtual reference service at a large university library. Cultural-Historical Activity Theory (CHAT) provides the guiding principle and philosophy for the investigation, understanding, and interpretation of learning in online chat service.
exaly   +5 more sources

Chat Reference and Chat Speak [PDF]

open access: yes, 2005
The goals of this paper are first, to gauge the amount of chat speak (abbreviations, lack of punctuation or capitalization, etc.) and informal language used in Chat Reference interviews; second, to explore any problems or potential problems of chat speak and informal language; and third, to speculate on possible solutions to these problems.
Rovner, Abigail J.
openaire   +2 more sources

Benchmarking Librarian Performance in Chat Reference

Reference Librarian, 2006
Librarians participating in Oregon's collaborative statewide virtual reference project used an analysis of chat reference transcripts to evaluate librarian performance.
Loree Hyde
exaly   +2 more sources

Instant Messaging and Chat Reference

Internet Reference Services Quarterly, 2006
Instant Messaging (IM) is seeing renewed interest among libraries trying to reach out to users and increase their chat reference volume. Younger patrons especially are using IM software as a routine part of their online lives. This article suggests methods and directions libraries can pursue to incorporate IM into their current chat reference services.
exaly   +2 more sources

Chat Reference Service in Medical Libraries

Medical Reference Services Quarterly, 2003
Chat reference services offer the opportunity to provide immediate access to quality information to meet the medical information needs of students, faculty, staff, physicians, nurses, and allied health care professionals. Part 1 of this two-part article on chat reference service in medical libraries is an introduction to the management of chat ...
Cheryl R Dee Phd Ahip
exaly   +3 more sources

Chat Reference at Carnegie Mellon University

Public Services Quarterly, 2002
Abstract Carnegie Mellon University Libraries began its chat reference service in October of 2000. The article explains why library administrators decided to institute chat reference and the steps taken to implement this decision. The Libraries utilize commercial off-the-shelf software called LivePerson.
Matthew R. Marsteller, Paul Neuhaus
exaly   +2 more sources

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