Results 151 to 160 of about 4,020,295 (171)

Data Mining Virtual Reference Chats

2017
From surveying the literature, most chat transcript analysis for academic libraries has been based on sampling. This project departs from that approach. Three years of raw data (15,441 chat transcripts) from LibraryH3lp was examined to better understand user experience.
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Put Your Best Chat Forward: Analyzing Chat Reference for Best Practices

Georgia Library Quarterly
Chat transcript analysis studies are a proven method of evaluating levels of instruction and patron satisfaction. For more than 20 years, Odum Library at Valdosta State University has offered chat service but had never conducted an assessment. In summer 2024, three reference librarians at VSU reviewed literature and developed a means of evaluating 520 ...
Kytt Everdeen Moore, Tera A Ray, Emily Rogers   +2 more
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Reference Chat: Filling a Space in a Beautiful Way

The Reference Librarian, 2016
ABSTRACTThis column is a collection of reference interview stories within a number of diverse mediums (chat, phone, face-to-face, immersive environments) sharing one librarian’s dialogues with a host of patrons. Some names, places, times, and events have been changed to preserve anonymity.In this reference chat transaction, you will:Consider the ...
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Interpreting Library Chat Reference Service Transactions

The Reference Librarian, 2019
This paper discusses live chat instances as patron participatory learning interactions in a medium-sized non-Western university library.
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Chat reference evaluation: a framework of perspectives and measures

Reference Services Review, 2008
PurposeThis paper aims to provide a holistic view of the current practice of chat reference evaluation and to suggest a framework that could help reference practitioners evaluate chat reference services in multiple contexts.Design/methodology/approachA thorough review of the literature on chat reference evaluation is conducted and the evaluation ...
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Application of Reference Guidelines in Chat Reference Interactions

College & Undergraduate Libraries, 2007
Jana Ronan, Patrick Reakes, Marilyn Ochoa   +2 more
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Reference Interview Strategies in Virtual ("Chat") Reference: Effect of Open Questions

2004
This paper examines the effectiveness of a specific reference interview technique, the use of open questions, in the context of online synchronous communication ("virtual" or "chat" reference). Virtual reference transcripts from the North Carolina State University Libraries' "Ask a Librarian LIVE" service were examined to determine whether the ...
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Chat reference: A guide to live virtual reference services

Journal of the American Society for Information Science and Technology, 2004
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Does proactivity drive use? Understanding growth in chat reference services

Public Services Quarterly, 2022
David A. Hurley, Adrienne Warner
exaly  

Cyberspace Chat: Scalp biopsies: to refer or not to refer?

International Society of Hair Restoration Surgery, 2013
openaire   +1 more source