Results 151 to 160 of about 280,591 (189)
Some of the next articles are maybe not open access.
Instant Messaging and Chat Reference
Internet Reference Services Quarterly, 2006Instant Messaging (IM) is seeing renewed interest among libraries trying to reach out to users and increase their chat reference volume. Younger patrons especially are using IM software as a routine part of their online lives. This article suggests methods and directions libraries can pursue to incorporate IM into their current chat reference services.
openaire +3 more sources
Chat Reference Service in Medical Libraries
Medical Reference Services Quarterly, 2003Chat reference services offer the opportunity to provide immediate access to quality information to meet the medical information needs of students, faculty, staff, physicians, nurses, and allied health care professionals. Part 1 of this two-part article on chat reference service in medical libraries is an introduction to the management of chat ...
exaly +6 more sources
How Important is Communication Style in Chat Reference?
Internet Reference Services Quarterly, 2018AbstractChat operators sometimes struggle to find a communication style that balances approachability and warmth with professionalism and authority.
Judith Logan, Kathryn Barrett
openaire +3 more sources
Virtual Reference: Chat with Us!
Medical Reference Services Quarterly, 2009Virtual chat services represent an exciting way to provide patrons of medical libraries with instant reference help in an academic environment. The purpose of this article is to examine the implementation, marketing process, use, and development of a virtual reference service initiated at the Massachusetts College of Pharmacy and Health Sciences and ...
Mariana, Lapidus, Irena, Bond
openaire +2 more sources
Internet Reference Services Quarterly, 2005
Internet Reference Services Quarterly is introducing a new column that will focus on current developments and practice concerns in chat reference. This first entry gives some background on the column's origins, and details the directions it will lake.
openaire +1 more source
Internet Reference Services Quarterly is introducing a new column that will focus on current developments and practice concerns in chat reference. This first entry gives some background on the column's origins, and details the directions it will lake.
openaire +1 more source
Explicit references in chat-based CSCL
Proceedings of the 9th international conference on Computer supported collaborative learning - CSCL'09, 2009Chat-based Computer Supported Collaborative Learning (CSCL) often suffers from limitations due to the communication medium. A frequently reported consequence is the lack of discourse coherence and by this a lack of cognitive coherence in the learning process.
Michael Oehl, Hans-Rüdiger Pfister
openaire +1 more source
Chat Reference at Carnegie Mellon University
Public Services Quarterly, 2002Abstract Carnegie Mellon University Libraries began its chat reference service in October of 2000. The article explains why library administrators decided to institute chat reference and the steps taken to implement this decision. The Libraries utilize commercial off-the-shelf software called LivePerson.
Paul Neuhaus, Matthew R. Marsteller
openaire +1 more source
Referring academic library chat reference patrons: how subject librarians decide
Reference Services Review, 2021Purpose The purpose of this study is to learn what factors liaison librarians in academic research libraries consider in determining whether to refer chat reference patrons to subject specialists. Design/methodology/approach Subject specialists were asked what policies guided their decisions to refer to a specialist and then assessed unreferred chat
openaire +1 more source
2005
The goals of this paper are first, to gauge the amount of chat speak (abbreviations, lack of punctuation or capitalization, etc.) and informal language used in Chat Reference interviews; second, to explore any problems or potential problems of chat speak and informal language; and third, to speculate on possible solutions to these problems.
openaire +1 more source
The goals of this paper are first, to gauge the amount of chat speak (abbreviations, lack of punctuation or capitalization, etc.) and informal language used in Chat Reference interviews; second, to explore any problems or potential problems of chat speak and informal language; and third, to speculate on possible solutions to these problems.
openaire +1 more source
Real-Time Chat Reference and the Importance of Text-Chat
The Reference Librarian, 2002Summary One of real-time chat reference's strengths is the options it gives the librarian in terms of answering questions. Librarians can use text chat, send over a Web page (push pages), or let a patron watch them work over their computers. Options come with a price, though-transaction speed.
openaire +1 more source