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Questioning Chat: A study of the types of questions asked through chat reference
2003This paper is an analysis of the types of questions that were asked through the chat reference services at Duke University, the University of North Carolina Chapel Hill, and North Carolina State University during the month of November 2002. The questions were categorized and were examined to see if there were any trends that could be observed and if it
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Reference Interview Strategies in Virtual ("Chat") Reference: Effect of Open Questions
2004This paper examines the effectiveness of a specific reference interview technique, the use of open questions, in the context of online synchronous communication ("virtual" or "chat" reference). Virtual reference transcripts from the North Carolina State University Libraries' "Ask a Librarian LIVE" service were examined to determine whether the ...
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Application of Reference Guidelines in Chat Reference Interactions
College & Undergraduate Libraries, 2007Jana Ronan +2 more
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Standing By to Help: Transforming Online Reference with a Proactive Chat System
Journal of Academic Librarianship, 2015Jan H Kemp, Krisellen Maloney
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Service, Interrupted: Analyzing Chat Reference Referrals
The Reference LibrarianJen Saulnier Lange +2 more
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Adding a Feature: Can a Pop-Up Chat Box Enhance Virtual Reference Services?
Medical Reference Services Quarterly, 2017Rick L Fought, Paul C Gahn
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Applying RUSA Guidelines in the Analysis of Chat Reference Transcripts
College and Undergraduate Libraries, 2006Scott Norwood
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Chat reference: A guide to live virtual reference services
Journal of the American Society for Information Science and Technology, 2004openaire +1 more source
“It's research made easier!” SMS and chat reference perceptions
Reference Services Review, 2012Margie Ruppel
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