Results 101 to 110 of about 40,094 (280)
Chatbots integrated in the metaverse: a conceptual model based on interaction ritual chain theory [PDF]
PeerJ Computer ScienceChatbots are increasingly prevalent as conversational agents in the metaverse, enabled by commercial potential and artificial intelligence (AI) advancements that facilitate natural human-computer interaction (HCI).
Yan Yan, Mengjuan Fan
doaj +2 more sources
Consumer Adoption of Internet of Things
Journal of Consumer Behaviour, Volume 24, Issue 2, Page 673-693, March 2025.ABSTRACT The Internet of Things (IoT), a pivotal technology in enhancing user connectivity, faces a paradox: its widespread potential yet limited consumer adoption. This study addresses this dichotomy by synthesizing a large‐scale meta‐analytic structural equation modeling (MASEM) and hierarchical linear meta‐analysis (HiLMA) of 2736 effect sizes from ...
Wagner Junior Ladeira +6 more
wiley +1 more source
Journal of Consumer Behaviour, EarlyView.ABSTRACT This study investigates how artificial intelligence (AI) chatbot message tone, fashion product recommendation type, and personalization level interact to shape consumers' continuance intention in online fashion shopping. Building on Construal Level Theory and the Stereotype Content Model, we treat warmth and competence cues as psychological ...
Jung Mee Kim, Seeun Kim
wiley +1 more source
Natureza morfológica dos chatbots [PDF]
, 2018 Esta dissertação de mestrado examina a natureza morfológica dos Chatbots e dedica-se a estudar com detalhe os fatores que influenciam a sua aceitação.
Magalhães, Luís Filipe Gonçalves Ribeiro Araújo de
core +1 more source
Parents’ information needs and perceptions of chatbots regarding self medicating their children
Scientific ReportsThis qualitative study aimed to better understand parents’ information needs and perceptions of chatbots for self-medicating their children and developing chatbots for self-medication. A qualitative study was employed.
Xueyi Wei +3 more
doaj +1 more source
Student SuccessThe adoption of artificial intelligence (AI) chatbots in higher education promises improved student support and administrative efficiency. Our objective is to offer insights to institutions in effectively adopting AI chatbots, tailored to the needs of ...
Xiao Li, Jae Man Park, Jordan Mitchell
doaj +1 more source
AI Chatbots Versus Human Agents for Customer Service: A Social Belonging Perspective
Journal of Consumer Behaviour, EarlyView.ABSTRACT Artificial intelligence (AI) has rapidly transformed customer service, leading to the widespread adoption of AI‐driven chatbots. Despite these advances, consumers consistently prefer human agents over AI chatbots, as documented in both academic research and industry reports. This research proposes a Social Belonging Perspective to explain this
Linwan Wu, Chi Zhang, Kai Tian
wiley +1 more source
Health Informatics JournalPurpose To assess the accuracy, comprehensiveness, and reliability of Large Language Model chatbots in answering frequently asked questions about refractive errors.
Sare Safi PhD +6 more
doaj +1 more source
Mitigating Chatbot Service Failures: The Roles of Anthropomorphism, Acknowledgment, and Apology
Journal of Consumer Behaviour, EarlyView.ABSTRACT This study examines how chatbot anthropomorphism shapes consumer responses to service failure by distinguishing between process failure and outcome failure and by testing alternative recovery responses. Across three pretests (N = 30, 120 and 240) and two scenario‐based experiments (Study 1: N = 346; Study 2: N = 778), consumers evaluated ...
Juyon Lee, Wujin Chu, Rajat Roy
wiley +1 more source