EAI Endorsed Transactions on Mobile Communications and Applications, 2022 INTRODUCTION: Customer churn is a severe problem of migrating from one service provider to another. Due to the direct influence on the company's sales, companies are attempting to promote strategies to identify the churn of prospective consumers.
Sulaiman Olaniyi Abdulsalam +3 more
doaj +1 more source
How Health Insurance Instability Differentially Impedes Access to Sexual and Reproductive Healthcare, by Race/Ethnicity and Nativity. [PDF]
Health Serv ResABSTRACTObjectiveTo document differential risk of insurance instability by race/ethnicity and nativity and investigate the effect of insurance instability on subsequent sexual and reproductive health care utilization and contraceptive access.Study Setting and DesignWe draw on data from the Surveys of Women (SoW), longitudinal household surveys ...
Olson H +3 more
europepmc +2 more sources
A Survey on Churn Analysis in Various Business Domains
IEEE Access, 2020 In this paper, we present churn prediction techniques that have been released so far. Churn prediction is used in the fields of Internet services, games, insurance, and management.
Jaehyun Ahn +4 more
doaj +1 more source
The Role of Peer Influence in Churn in Wireless Networks
, 2014 Subscriber churn remains a top challenge for wireless carriers. These carriers need to understand the determinants of churn to confidently apply effective retention strategies to ensure their profitability and growth. In this paper, we look at the effect
Ferreira, Pedro, Han, Qiwei
core +1 more source
Improving customer churn prediction by data augmentation using pictorial stimulus-choice data [PDF]
, 2012 The purpose of this paper is to determine the added value of pictorial stimulus-choice data in customer churn prediction. Using Random Forests and 5 times 2 fold cross-validation, this study analyzes how much pictorial stimulus choice data and survey ...
Ballings, Michel +2 more
core +2 more sources
Churn prediction based on text mining and CRM data analysis [PDF]
, 2014 Within quantitative marketing, churn prediction on a single customer level has become a major issue. An extensive body of literature shows that, today, churn prediction is mainly based on structured CRM data.
Heitz, Christoph +2 more
core +1 more source
Customer-Centric Decision-Making with XAI and Counterfactual Explanations for Churn Mitigation
Journal of Theoretical and Applied Electronic Commerce ResearchIn this paper, we propose a methodology designed to deliver actionable insights that help businesses retain customers. While Machine Learning (ML) techniques predict whether a customer is likely to churn, this alone is not enough.
Simona-Vasilica Oprea, Adela Bâra
doaj +1 more source
Process Framework for Subscriber Management and Retention in Nigerian Telecommunication Industry [PDF]
, 2007 in the global telecommunication industry. Hence, a dominant approach for subscriber management and retention is churn control, since it is cheaper to retain an existing subscriber than acquiring a new one.
Daramola, Olawande, Oladipupo, O. O.
core
A Churn for the Better: Localizing Censorship using Network-level Path Churn and Network Tomography [PDF]
, 2017 Recent years have seen the Internet become a key vehicle for citizens around the globe to express political opinions and organize protests. This fact has not gone unnoticed, with countries around the world repurposing network management tools (e.g., URL ...
Anonymous +8 more
core +3 more sources
Institutional Ownership and Corporate Sustainability Performance—A Meta‐Analysis
Business Strategy and the Environment, EarlyView.ABSTRACT This study investigates the relationship between institutional ownership (IO) and corporate sustainability performance (SP), addressing inconsistent findings in prior research and clarifying the boundary conditions of this relationship by testing a defined set of potential moderators.
Hans Henrik Scherer +2 more
wiley +1 more source