Results 241 to 250 of about 410,350 (288)
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Journal of business research, 2018
Co-creation is often considered a significant process firms use to sustain a competitive advantage. However, the literature contains limited information about the role salespeople play in regard to customer value co-creation behaviors. Building on social
Duleeep Delpechitre +2 more
semanticscholar +1 more source
Co-creation is often considered a significant process firms use to sustain a competitive advantage. However, the literature contains limited information about the role salespeople play in regard to customer value co-creation behaviors. Building on social
Duleeep Delpechitre +2 more
semanticscholar +1 more source
Innovative solutions for enhancing customer value in liner shipping
Transport Policy, 2019In liner shipping, business conditions have become tougher in recent years in an already very competitive industry. Retaining customers and trying to attract new customers are crucial for liner companies’ survival.
J. Lam, Xiunian Zhang
semanticscholar +1 more source
Customer loyalty and value anticipation: does perceived competition matter?
African Journal of Economic and Management Studies, 2021PurposeDrawing on customer value theory and the demanding nature of today's customers, this paper examines the moderating effects of competition, as perceived by customers, on the nexus between customer value anticipation (CVA), satisfaction and loyalty.Design/methodology/approachUtilizing data from the Ghanaian banking sector, which has been going ...
Ishmael Ofoli Christian +2 more
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Service Industries Journal, 2018
Given how important it is to provide superior value to customers and to maintain customer loyalty for a sustainable competitive advantage, the aim of this paper is to examine the relationships among relationship marketing components of – trust ...
Emine Mediha Sayil +2 more
semanticscholar +1 more source
Given how important it is to provide superior value to customers and to maintain customer loyalty for a sustainable competitive advantage, the aim of this paper is to examine the relationships among relationship marketing components of – trust ...
Emine Mediha Sayil +2 more
semanticscholar +1 more source
, 2020
With the growing frequency and importance of peer-to-peer service exchanges, the role of front-line employees for traditional hospitality service providers is changing. This study is the first to examine differences in value co-creation appraisal between
L. Shulga, J. Busser
semanticscholar +1 more source
With the growing frequency and importance of peer-to-peer service exchanges, the role of front-line employees for traditional hospitality service providers is changing. This study is the first to examine differences in value co-creation appraisal between
L. Shulga, J. Busser
semanticscholar +1 more source
The future of competition: co-creating unique value with customers
Choice Reviews Online, 2004The article presents a review of the book "The Future of Competition: Co-Creating Unique Value With Customers," by C. K.
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A grey evaluation model of quality competitiveness based on customer value
2007 IEEE International Conference on Grey Systems and Intelligent Services, 2007Customer value is a fundamental source for a company to survive and gain competitive advantage. Companies can gain competitive advantage only when they deliver superior customer value to their customers through superior quality. Therefore, quality competitiveness is a key for a company to generate its strategies and product development.
null Zhuo Zhang, null Qunhui Luo
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Customer value as a tool for increasing company competitiveness
2016In today's dynamic business environment companies trying to transform, to be competitive in the future. They realize that the trend towards high performance, oriented on competition, technology and human resources, cannot be achieved only by monitoring and managing financial measures based on past performance.
Kožená, Marcela, Jelínková, Lucie
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Customer Value. Creating a Competitive Advantage
2023William F. Christopher, Carl G. Thor
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Research on the Measurement of Customer Value Based on Competition-oriented
2011 International Conference on Information Management, Innovation Management and Industrial Engineering, 2011In this paper, the theory of customer value throughout the entire process of research, centered on how to measure customer value and develop competitive strategy with the theory of customer value. Firstly, introduced the idea of "competition" to the theory of customer value measurement, pointed out that the measurement of customer value needs to select
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