Results 131 to 140 of about 12,103 (159)

CSR and customer orientation: a sustainable pathway towards competitive advantage? A customer’s perspective

Social Responsibility Journal, 2023
Zia Khan
exaly  

IT Business Value and Competitive Advantage: Integrating a Customer-Based View

Information Systems Management, 2022
Christof Gellweiler, Lakshman Krishnamurthi   +1 more
exaly  

Does competitive aggressiveness negatively moderate the relationship between coopetition and customer satisfaction performance?

Journal of Strategic Marketing, 2022
James M Crick
exaly  

Seaport competitiveness and customer value creation: the case of the port of Naples

2013
Traditionally, seaports have been considered as interface from the maritime to the land stage and the provided services were oriented towards the satisfaction of shipping companies' requirements. In the current years, the increasing need to integrate seaport with its own productive hinterland, from one side, represents a crucial challenge that policy ...
De Martino M, Morvillo A
openaire   +1 more source

The Role of Frontline Employees’ Competitive Intelligence and Intraorganizational Social Capital in Driving Customer Outcomes

Journal of Service Research, 2021
Raj Agnihotri, Ashish Kalra, Elten Briggs   +2 more
exaly  

The influences of cooperative climate, competitive climate and customer empowerment on service creativity

Journal of Retailing and Consumer Services, 2021
Tingko Lee, Chih-Hsing Sam Liu
exaly  

Research Note—How Much Should You Invest in Each Customer Relationship? A Competitive Strategic Approach

Marketing Science, 2009
Andres Musalem, Yogesh V Joshi
exaly  

The effects of customer and supplier involvement on competitive advantage: An empirical study in China

Industrial Marketing Management, 2010
Taiwen Feng, Linyan Sun
exaly  

How does corporate social responsibility contribute to firm financial performance? The mediating role of competitive advantage, reputation, and customer satisfaction

Journal of Business Research, 2015
Parastoo Saeidi, Saudah Sofian
exaly  

Linking servicescape to customer satisfaction: exploring the role of competitive strategy

International Journal of Operations and Production Management, 2012
Grant Miles
exaly