Results 261 to 270 of about 410,350 (288)

Linking servicescape to customer satisfaction: exploring the role of competitive strategy

International Journal of Operations and Production Management, 2012
Grant Miles
exaly  

From perceptions to propositions: Profiling customer value across retail contexts

, 2017
T. Rintamäki, Kaisa Kirves
semanticscholar   +1 more source

Customer relationship management

International Journal of Bank Marketing, 2016
Suhail Bhat, Mushtaq Ahmad Darzi
exaly  

Customer value in self-service kiosks: a systematic literature review

, 2018
Y. Vakulenko, D. Hellström, Pejvak Oghazi   +2 more
semanticscholar   +1 more source

Customer service as a competitive strategy

Journal of Strategic Marketing, 1995
Bill Donaldson
exaly  

How does corporate social responsibility contribute to firm financial performance? The mediating role of competitive advantage, reputation, and customer satisfaction

Journal of Business Research, 2015
Parastoo Saeidi, Saudah Sofian
exaly  

Repositioning the customer support services: the next frontier of competitive advantage

European Journal of Marketing, 2020
Varsha Jain, Jagdish Sheth
exaly  

Psychological ethical climate, leader–member exchange and commitment to superior customer value: influencing salespeople’s unethical intent and sales performance

, 2017
Charles H. Schwepker
semanticscholar   +1 more source

Competitive Density and the Customer Acquisition–Retention Trade-Off

Journal of Marketing, 2008
Glenn Voss
exaly  

Measuring Customer Value and Market Dynamics for New Products of a Firm:An Analytical Construct for Gaining Competitive Advantage

, 2006
Rajagopal
semanticscholar   +1 more source