Results 271 to 280 of about 6,970,362 (282)

Strategies for Competitive Advantage: Value, Customers, and Transactions

2011
openaire   +1 more source

Quality and customer relationship management (CRM) as competitive strategy in the Swedish banking industry

The TQM Journal, 2005
Professor Mosad Zineldin
exaly  

Customer-centric organization: Creating customer value for competitive advantage

Yrjölä Mika, Hokkanen Harri
openaire   +1 more source

DEALING WITH COMPETITION: AN APPROACH FROM THE PERSPECTIVE OF CUSTOMER VALUE

2008
openaire   +2 more sources

The nexus between CRM and competitive advantage: the mediating role of customer loyalty

Nankai Business Review International
Mírzá Mohammad Didarul Alam, Rashed Al Karim   +1 more
exaly  

Customer orientation and firm performance: The joint moderating effects of ethical leadership and competitive intensity

Journal of Business Research, 2019
Taiwen Feng
exaly  

Branded Customer Service: The New Competitive Edge

Journal of Product and Brand Management, 2005
Jeremy Sierra
exaly  

Value Implications of Customer Relationship Management Systems Under Competition*

SSRN Electronic Journal, 2008
Zhu Liu, Sean Xu, Xiaona Zheng
openaire   +1 more source

The Future of Competition: Co‐Creating Unique Value with Customers

Journal of Product & Brand Management, 2005
openaire   +1 more source

Relationship Marketing: Gaining Competitive Advantage through Customer Satisfaction and Customer Retention

Journal of Consumer Marketing, 2001
exaly