Results 11 to 20 of about 410,350 (288)
International Journal of Engineering Business Management, 2022 Due to unprecedented innovation in information and communication technology, customers interact more with telecommunication service providers. Customer satisfaction is the extent of customer psychological sense and expectation towards a particular ...
Nabaz Nawzad Abdullah +2 more
doaj +1 more source
e-Banking Adoption: An Opportunity for Customer Value Co-creation
Frontiers in Psychology, 2021 The development of information and communication technologies offers innovative opportunities to establish business strategies focused on customer value co-creation. This situation is especially notable in the banking industry.
Rocío Carranza +3 more
semanticscholar +1 more source
Linking Customer Focus and Competitive Advantage: The Mediation of Transformational Leadership
International Journal of Management, Knowledge and Learning, 2023 Purpose: The empirical studies that have been conducted to determine the nature of the relationship between customer focus and competitive advantage have revealed that customer focus fosters competitive advantage; however, none of the studies attempted ...
Tryson Yangailo
doaj +1 more source
Creating customer value from data: foundations and archetypes of analytics-based services
Electronic Markets, 2021 The digital transformation offers new opportunities for organizations to expand their existing service portfolio in order to achieve competitive advantages.
Fabian Hunke, Daniel Heinz, G. Satzger
semanticscholar +1 more source
Discrete Dynamics in Nature and Society, 2021 Customer churn will cause the value flowing from customers to enterprises to decrease. If customer churn continues to occur, the enterprise will gradually lose its competitive advantage.
Ming Zhao +4 more
semanticscholar +1 more source
An integrative framework for managing customer value propositions
, 2021 The customer value proposition (CVP) is an important concept integrating theory and practice in business research and management. While recent studies have yielded important insight into the aspects of managing CVPs, an integrative approach is needed ...
T. Rintamäki, Hannu Saarijärvi
semanticscholar +1 more source
Frontiers in Psychology, 2022 With the increasing growth of online shopping, businesses are intertwining to establish new shopping antecedents. Customer experience has steadily become the most important source of retailers’ long-term competitive advantage via difference.
Farooq Ahmad +9 more
semanticscholar +1 more source
Value-based pricing: A success factor in the competitive struggle [PDF]
Marketing (Beograd. 1991), 2011 Over the past decade, the view that the main purpose of market oriented organizations is not to satisfy the consumer, but to create values has dominated.
Netseva-Porcheva Tatyana
doaj +1 more source
Sustainability, 2021 In today’s increasingly competitive coffee industry, the point of running a good coffee shop is no longer to run a coffee and beverage shop simply, but to focus on the quality of service and the value that customers feel as a result.
Y. Ge, Qingbin Yuan, Yaxi Wang, K. Park
semanticscholar +1 more source
Predicting Customer Lifetime Value Based on Financial and Demographic Characteristics Using GMDH Neural Network Case Study: Individual Customers of a Private Bank of Iran [PDF]
مدیریت بازرگانی, 2017 The role of customer relationship management as a strategic tool in development of manufacturing and service organizations, and also acquisition and retention customers in competitive industries, is undeniable.
امیر خانلری +2 more
doaj +1 more source