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Port Competitiveness and Supply Chain Management: the customer's value creation
2012Even though literature on port competitiveness is continuously evolving with reference to theoretical frameworks and approaches of analysis, the concept of value still remains blurred. In particular, while the concept of port value has been broadly addressed from the macro-economic perspective - through the analysis of the economic, social and recently
De Martino Marcella, Morvillo Alfonso
openaire +2 more sources
Seaport competitiveness and customer value creation: the case of the port of Naples
2013Traditionally, seaports have been considered as interface from the maritime to the land stage and the provided services were oriented towards the satisfaction of shipping companies' requirements. In the current years, the increasing need to integrate seaport with its own productive hinterland, from one side, represents a crucial challenge that policy ...
De Martino M, Morvillo A
openaire +1 more source
Linking servicescape to customer satisfaction: exploring the role of competitive strategy
International Journal of Operations and Production Management, 2012Grant Miles
exaly
Customer relationship management
International Journal of Bank Marketing, 2016Suhail Ahmad Bhat, Mushtaq Ahmad Darzi
exaly