Results 241 to 250 of about 1,931,618 (291)

AN INDEX OF CONSUMER SATISFACTION

1973
Outlines a method to determine the relative level of consumer satisfaction with goods and services.
Handy, Charles R., Handy, Charles R.
openaire   +3 more sources

Researching Consumer Satisfaction

Journal of Travel & Tourism Marketing, 2007
Abstract The paper reports the empirical findings of guest satisfaction by extending Herzberg's Motivator and Hygiene Factor Theory which involved 29 guests who stayed at ecolodges in Sabah, Malaysia. The findings reveal that guest satisfaction measurement can be interpreted into two facets.
Jennifer Kim Lian Chan, Tom Baum
openaire   +1 more source

Consumer satisfaction as a process

Psychology & Marketing, 1990
AbstractConsumer satisfaction has been defined as an objective or subjective state variable. This paper presents an emerging view where satisfaction is construed as a subjective process of consumption experience. We examine studies that have explicitly or implicitly explored the conceptual and empirical domain of satisfaction as a multidimensional ...
David K. Tse, Franco M. Nicosia, Peter C. Wilton   +2 more
openaire   +1 more source

Consumer Satisfaction

Psychiatric Services, 1998
William R. Holcomb, Jerry C. Parker
openaire   +3 more sources

Increasing consumer satisfaction

1998
The key to a successful social marketing approach to health care is continually listening to consumers' feedback and being willing to change the health product or service according to their needs and preferences. This approach can increase the likelihood of consumers being satisfied with, and continuing to utilize or provide the particular health ...
Canright, M.W., Brown, C.A., Bustillo-Hernandez, M.M., Bryant, C., Schreiher, J.M., Blair, R.C., Uccellani, V., Kent, E.B., Cole, S., Lindenberger, J.   +9 more
openaire   +1 more source

Consumer satisfaction with institutional and community care

Community Mental Health Journal, 1990
Rather than addressing the psychiatric patients' preference between institutional and community care, research has addressed the consumers' satisfaction with the respective milieus. Studies of overall satisfaction have found that at least 50% of patients approve of the overall treatment strategies in both settings.
openaire   +2 more sources

Ethnocultural sensitivity and measurement of consumer satisfaction

Journal of Nursing Care Quality, 1995
Stemming from the diversity in the U.S. population, ethnocultural factors no longer can be ignored when defining and assessing consumer satisfaction. Likewise, there is a critical need for process models that consider consumer heterogeneity. Continuous quality improvement (CQI) programs must look beyond whether or not services are accessible and cost ...
openaire   +2 more sources

Consumer Satisfaction for Starbucks

Advances in Economics, Business and Management Research, 2022
Yidan Wang, Yanyu Tang, Xingyue Liu
openaire   +1 more source

A MODEL OF CONSUMER SATISFACTION FOR EXTREME CONSUMERS

Global Fashion Management Conference, 2020
Francesco Raggiotto, Andrea Moretti
openaire   +1 more source

Consumer Satisfaction

Journal of Social Service Research, 1990
openaire   +1 more source