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Satisfaction guaranteed? Forensic consumer satisfaction survey
International Journal of Mental Health Nursing, 2018AbstractDespite many people being forensically hospitalized worldwide, there is limited research reporting on their views of the care they receive. To describe consumer satisfaction and areas for improvement, we utilized our forensic psychiatric hospital's consumer survey.
Tracey, Cannon +2 more
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Researching Consumer Satisfaction
Journal of Travel & Tourism Marketing, 2007Abstract The paper reports the empirical findings of guest satisfaction by extending Herzberg's Motivator and Hygiene Factor Theory which involved 29 guests who stayed at ecolodges in Sabah, Malaysia. The findings reveal that guest satisfaction measurement can be interpreted into two facets.
Jennifer Kim Lian Chan, Tom Baum
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Consumer debt and satisfaction in life.
Journal of Experimental Psychology: Applied, 2021Life's major purchases, such as buying a home or going to college, often involve taking on considerable debt. What are the downstream emotional consequences? Does carrying debt influence consumers' general sense of satisfaction in life? Seven studies examine the relationship between consumers' debt holdings and life satisfaction, showing that the ...
Adam Eric Greenberg, Cassie Mogilner
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Consumer Satisfaction with CMHC Services
Community Mental Health Journal, 1997To examine the relationship between consumer satisfaction with community mental health clinic (CMHC) services and patterns of outpatient service use, we conducted a survey of 210 schizophrenics in Mississippi, the majority of whom were African American.
G, Sullivan, K L, Spritzer
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Food and Consumer Satisfaction
Journal of Food Products Marketing, 2001Abstract Consumer satisfaction has gained increasing attention in recent years. Most writers agree that satisfied consumers represent a value for a company. Many point out that “satisfying customers is the primary obligation of a company.” Previous research indicates that satisfaction has impact on ROI, shareholder value, higher marketshare and profit ...
Hansen, Torben, Solgaard, Hans Stubbe
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Increasing consumer satisfaction
1998The key to a successful social marketing approach to health care is continually listening to consumers' feedback and being willing to change the health product or service according to their needs and preferences. This approach can increase the likelihood of consumers being satisfied with, and continuing to utilize or provide the particular health ...
Canright, M.W. +9 more
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Consumer Satisfaction with Services
Journal of Business Research, 1999Abstract Russell’s model of affect, with its two dimensions of pleasure and arousal, has been used increasingly to model the experiential nature of services. The outcome variable used in this stream of research is still the original approach/avoidance response behavior as developed by environmental psychologists.
Jochen Wirtz, John E.G. Bateson
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Small Banks and Consumer Satisfaction
SSRN Electronic Journal, 2018This paper examines the impact of the composition of local banking markets on customer satisfaction. I measure customer satisfaction at the county level using complaint data filed with the Consumer Financial Protection Bureau (CFPB) from 2012-2017. I find that there are fewer customer complaints in counties where there is a larger presence of small ...
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Consumer satisfaction and supplier induced demand
Journal of Health Economics, 2000This study examines the relationship between supply of primary physicians and consumer satisfaction with access to, and quality of, primary physician services in Norway. The purpose is to throw light on a long-standing controversy in the literature on supplier inducement (SID): the interpretation of the positive association between physician density ...
F, Carlsen, J, Grytten
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