Results 261 to 270 of about 72,617 (311)

Researching Consumer Satisfaction

Journal of Travel & Tourism Marketing, 2007
Abstract The paper reports the empirical findings of guest satisfaction by extending Herzberg's Motivator and Hygiene Factor Theory which involved 29 guests who stayed at ecolodges in Sabah, Malaysia. The findings reveal that guest satisfaction measurement can be interpreted into two facets.
Jennifer Kim Lian Chan, Tom Baum
openaire   +1 more source

Consumer Satisfaction with Telehealth Advice-nursing

2001
An increase in interest in the establishment of telephone advice services has resulted in the proliferation of call centers. Despite their wide usage, research for the most part has not addressed the quality of care in relation to consumer satisfaction.
Betty L. Chang, Ann Mayo, Anna Omery
openaire   +2 more sources

Consumer satisfaction as a process

Psychology & Marketing, 1990
AbstractConsumer satisfaction has been defined as an objective or subjective state variable. This paper presents an emerging view where satisfaction is construed as a subjective process of consumption experience. We examine studies that have explicitly or implicitly explored the conceptual and empirical domain of satisfaction as a multidimensional ...
David K. Tse, Franco M. Nicosia, Peter C. Wilton   +2 more
openaire   +1 more source

AN INDEX OF CONSUMER SATISFACTION

1973
Outlines a method to determine the relative level of consumer satisfaction with goods and services.
Handy, Charles R., Handy, Charles R.
openaire   +3 more sources

Consumer Satisfaction

Psychiatric Services, 1998
William R. Holcomb, Jerry C. Parker
openaire   +3 more sources

Increasing consumer satisfaction

1998
The key to a successful social marketing approach to health care is continually listening to consumers' feedback and being willing to change the health product or service according to their needs and preferences. This approach can increase the likelihood of consumers being satisfied with, and continuing to utilize or provide the particular health ...
Canright, M.W., Brown, C.A., Bustillo-Hernandez, M.M., Bryant, C., Schreiher, J.M., Blair, R.C., Uccellani, V., Kent, E.B., Cole, S., Lindenberger, J.   +9 more
openaire   +1 more source

Impact of COVID-19 on the Customer End of Retail Supply Chains: A Big Data Analysis of Consumer Satisfaction

Sustainability, 2021
Patrick Brandtner, Farzaneh Darbanian, Taha Falatouri   +2 more
exaly  

Consumer Satisfaction

2023
openaire   +1 more source

Consumer Satisfaction for Starbucks

Advances in Economics, Business and Management Research, 2022
Yidan Wang, Yanyu Tang, Xingyue Liu
openaire   +1 more source

Consumer Satisfaction

Journal of Social Service Research, 1990
openaire   +1 more source