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CUSTOMER SERVICE AND ITS IMPACT ON CONSUMER BUYING PATTERNS [PDF]
Modern Management Review, 2021 The study focuses on the relationship between customer service and consumer shopping patterns at a selected retailer in Whittlesea, South Africa. The study's primary objectives were to identify the fundamental components of customer service and assess if
Tshepo TLAPANA, Kwanele MDUBA
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The role of company’s top officials in corporate communications [PDF]
Problems and Perspectives in Management, 2020 In contemporary society, corporate communications are becoming an increasingly important and significant component of management. This field includes not only building an external and internal image of a company but also interacting with stakeholders and
Yevhen Tsymbalenko +3 more
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WHY WE NEED 100 PERCENT RENEWABLE ENERGIES: A PLEA FOR THE ENERGIEWENDE [PDF]
Serbian Journal of Management, 2014 Those familiar with the fifth intergovernmental Penal on Climate Change report presented in late 2013 can no longer seriously doubt that climate change has become a reality.
Christian Hinsch, Felix Wächter
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Sustainability Communications and Corporate Brand Associations
Journal of Sustainable Marketing, 2022 Executives are increasingly opting to undertake initiatives intended to benefit the natural environment (E), society (S), and/or corporate governance (G); however, the implications of the various messaging vehicles used to convey such corporate ...
Neeraj Bharadwaj +2 more
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Adoption and Adaptation of Communication Audit in Corporate Communications
Glocalism: Journal of Culture, Politics and Innovation, 2020 Communication is the lifeline of every organization. A communication audit is an idea, a concept, tool or instrument used to diagnose strengths and weaknesses of the communication system of the organization.
Mona Gupta
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Competitive advantage and corporate communications [PDF]
Marketing (Beograd. 1991), 2013 Strategic importance of corporate communications and its role in the development of competitive advantage has attracted interest of numerous researchers in the fields of organization, management, marketing and public relations.
Mitić Sanja, Ognjanov Galjina
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Контуры глобальных трансформаций: политика, экономика, право, 2023 Corporate communications existed long before the formation of the theory of marketing and management. Even in Rome industry guilds prescribed ethical rules of conduct between representatives of different professions which can be called protocol relations.
N. V. Grishanin +3 more
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THE RELATIONSHIP BETWEEN CORPORATE SOCIAL RESPONSIBILITY, CORPORATE REPUTATION, AND BUSINESS PERFORMANCE [PDF]
Interdisciplinary Description of Complex Systems, 2021 Formerly, it was considered that the main task of the corporate sector is to ensure economic performance. Nowadays, this attitude has changed and the term the bottom line has been replaced by the term the triple bottom line.
Barbara Božić +2 more
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EXPLORING RETAIL CUSTOMER SERVICE, A CASE OF RETAIL FOOD CHAINS IN KWAZULU-NATAL [PDF]
Modern Management Review, 2020 This study aimed at determining and evaluating the efficacy of customer service in independently owned retail food chains within the province of KwaZulu-Natal in South Africa; managers; between customer’s expectation and their perceived satisfaction ...
Tshepo TLAPANA
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PLOS Global Public Health, 2022 Narratives are key to the way corporations represent themselves to the outside world, are important to the development of shared understandings and ultimately determine whether and how corporations are able to influence societal norms and participate in ...
Iona Fitzpatrick +2 more
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