Results 81 to 90 of about 238,593 (182)
Using an ontology for interoperability and browsing of museum, library and archive information
, 2005 Ontologies play an important part in the development of the future ‘semantic web’; the CIDOC conceptual reference model (CRM) is an ontology aimed at the cultural heritage domain.
Aitken, G +5 more
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A cultural approach to study customer relationship management (CRM) systems [PDF]
, 2004 As this paper takes new approach to defining and studying CRM, it defines CRM as a business strategy that seamlessly integrates every aspect of business that touches customer.
Ali, M, Alshawi, S
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From CRM to Social CRM and FRM
Annals of Dunarea de Jos University. Fascicle I : Economics and Applied Informatics, 2016 C-R-M stands for Customer Relationship Management. At its simplest, a CRM system allows businesses to manage business relationships and the data and information associated with them. While a CRM system may not elicit as much enthusiasm these days as social networking platforms like Facebook or Twitter, any CRM system is similarly built around people ...
Maria Cristina ENACHE +2 more
openaire +1 more source
ПРОЄКТУВАННЯ ІНФОРМАЦІЙНОЇ CRM-СИСТЕМИ У СФЕРІ СТОМАТОЛОГІЧНОГО АДМІНІСТРУВАННЯ
Вісник Національного технічного університету "ХПÌ": Системний аналіз, управління та інформаційні технологіїУ статті досліджуються особливості оптимізації та автоматизації адміністративних послуг у стоматологічних клініках. На основі аналізу сучасних підходів до управління медичними закладами визначено основні напрями вдосконалення роботи адміністративного ...
Mariia Kozulia, Oleksandr Soldatko
doaj +1 more source
CRM excellence at KLM Royal Dutch Airlines. [PDF]
This case article tells the story of the rebirth of CRM at KLM Royal Dutch Airlines since 2002 and its successful liftoff during 2003, for which KLM received Gartner’s 2004 CRM Excellence Award. The Award presents itself as a natural moment of reflection
Cumps, Bjorn, Viaene, Stijn
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Introduction to MAC CRM training [PDF]
The author introduces the Military Airlift Command (MAC) and its mission. A brief history of Cockpit Resource Management (CRM) as it relates to MAC is given.
Brown, Donald D.
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Journal of Applied Research on Industrial Engineering, 2015 Customer relationship management (CRM) and innovation are widely considered to be valuable capabilities associated with competitive advantage. CRM is a comprehensive guideline and process of management and data sharing with key customers to prompt ...
Elahe Shariatmadari Serkani
doaj
How do fashion retail customers search on the Internet?: Exploring the use of data mining tools to enhance CRM [PDF]
This paper seeks to determine the usefulness of data mining tools to SMEs in developing customer relationship management (CRM) in the fashion retail sector. Kalakota & Robinson’s (1999, p.114) model of ‘The Three Phases of CRM’ acts as a basis to explore
Budnarowska, Corinna, Marciniak, Ruth
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Cockpit resource management training at People Express [PDF]
In January 1986 in a continuing effort to maintain and improve flight safety and solve some Cockpit Resource Management (CRM) problems, People Express implemented a new CRM training program.
Bruce, Keith D., Jensen, Doug
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