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Customer-to-customer interactions on customer citizenship behavior
Service Business, 2016This study examines how both positive and negative customer-to-customer interactions (CCIs) simultaneously influence customer citizenship behavior. Specifically, we posit that (1) positive CCI and dysfunctional customer behavior (negative CCI) influence customers’ affection with service, (2) customers’ affection with service leads to positive customer ...
Jin Ho Jung, Jay Jaewon Yoo
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British Dental Journal, 2003
Everyone who is in business knows that the most important thing one can achieve is attracting and retaining customers. Now, before the BDJ is bombarded with complaints about ivory-tower academics talking theoretically about something of which they have no experience, I need to tell you that I do have real, live practical experience of business.
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Everyone who is in business knows that the most important thing one can achieve is attracting and retaining customers. Now, before the BDJ is bombarded with complaints about ivory-tower academics talking theoretically about something of which they have no experience, I need to tell you that I do have real, live practical experience of business.
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Shouldn't Customers Control Customized Product Development?
Journal of Product Innovation Management, 2013Nowadays, customized product development (CPD) is increasingly prevalent in business‐to‐business settings, which has motivated manufacturers into development approaches wherein the customer plays an active role. When the customer is merely viewed as a passive receiver of the customized product, the manufacturer won't be able to truly empathize with the
Smets, L.P.M. +2 more
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CUSTOMS DUTIES. CUSTOMS TARIFF
“Perspectives of Business Law” Journal, 2013Romania Import Tariff is from 1 January 2007, the Common Customs Tariff of the European Union. Applicable in all EU Member States, it ensures the smtooh functioning of the European internal market. From 1 January 2007, as a member state of the European Union, Romania applies the EU Common Customs Tariff.
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Customer Relationship – Customer Knowledge
2010The further development of knowledge and the interaction among the different types of knowledge are key factors to company success. The knowledge exchange processes in a company, especially among knowledge carriers of different hierarchies, are essential for providing relevant information. Both have been explained in Chaps. 3 and 4.
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The American Journal of Dermatopathology, 1979
William H. Atkinson, Carlo Levi
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William H. Atkinson, Carlo Levi
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