Results 221 to 230 of about 7,437,808 (294)
Leveraging artificial intelligence for predictive customer churn modeling in telecommunications: a framework for enhanced customer relationship management. [PDF]
Sci RepAbdelhady MG, Mohamed KA.
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User perceptions of RBI-approved P2P digital lending apps: an NLP, machine learning, and deep learning approach. [PDF]
Front Artif IntellSekhar KR, Saheb SS.
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International Journal of Information Management, 2020
Advances in information and communication technologies (ICT) have led to the revolution in retail industry through integrating multiple available channels to enhance seamless customer experience, promoting a shift from multichannel to omnichannel ...
Si Shi, Yi Wang
exaly +2 more sources
Advances in information and communication technologies (ICT) have led to the revolution in retail industry through integrating multiple available channels to enhance seamless customer experience, promoting a shift from multichannel to omnichannel ...
Si Shi, Yi Wang
exaly +2 more sources
International Journal of Hospitality Management, 2022
This article presents a state-of-the-art systematic review of the evolution and structure of empirical research on customer experience in hospitality and/or tourism settings based on 1248 articles published in 13 leading hospitality and tourism journals ...
Hyunsun Kim, Kevin Kam Fung So
semanticscholar +1 more source
This article presents a state-of-the-art systematic review of the evolution and structure of empirical research on customer experience in hospitality and/or tourism settings based on 1248 articles published in 13 leading hospitality and tourism journals ...
Hyunsun Kim, Kevin Kam Fung So
semanticscholar +1 more source
The influence of the ethics of E-retailers on online customer experience and customer satisfaction
Journal of Retailing and Consumer Services, 2023The COVID-19 pandemic and the lockdown pushed people to buy more online. With the increase in online shopping, there was also an increase in ethical issues with electronic retailers resulting from problems with products, misleading price practices, lack ...
E. Mainardes +2 more
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Journal of Retailing and Consumer Services, 2022
The study proposes a comprehensive model framework, Online Customer Experience-Attitude Behaviour Context model for online grocery retailing in a digital scenario. The research also studies the concept of value co-creation in a moderated mechanism.
Kumari Anshu +2 more
semanticscholar +1 more source
The study proposes a comprehensive model framework, Online Customer Experience-Attitude Behaviour Context model for online grocery retailing in a digital scenario. The research also studies the concept of value co-creation in a moderated mechanism.
Kumari Anshu +2 more
semanticscholar +1 more source
International Journal of Retail & Distribution Management, 2021
PurposeThe rapid evolution in artificial intelligence (AI) has redefined the customer experience and created huge opportunities for companies to interact with customers using chatbots. This study explores the role of AI chatbots in influencing the online
Jashen Chen +2 more
semanticscholar +1 more source
PurposeThe rapid evolution in artificial intelligence (AI) has redefined the customer experience and created huge opportunities for companies to interact with customers using chatbots. This study explores the role of AI chatbots in influencing the online
Jashen Chen +2 more
semanticscholar +1 more source
Customer experience in digital banking: a review and future research directions
International Journal of Quality and Service Sciences, 2022Purpose This study aims to demonstrate digital banking’s influence on customers’ evaluation of service experience and develop a framework identifying the most significant variables of digital banking that influence the financial performance of banks ...
S. Chauhan, A. Akhtar, Ashish Gupta
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Transforming the Customer Experience through New Technologies
Journal of Interactive Marketing, 2020New technologies such as Internet of Things (IoT), Augmented Reality (AR), Virtual Reality (VR), Mixed Reality (MR), virtual assistants, chatbots, and robots, which are typically powered by Artificial Intelligence (AI), are dramatically transforming the ...
Wayne D. Hoyer +4 more
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Industrial Marketing Management, 2021
Many B2B firms have widely accepted AI-based chatbots to provide human-like service interaction at different customer touchpoints in recent years. One of the objectives behind introducing this technology is to provide an enhanced, live channel Customer ...
A. Kushwaha, Prashant Kumar, A. Kar
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Many B2B firms have widely accepted AI-based chatbots to provide human-like service interaction at different customer touchpoints in recent years. One of the objectives behind introducing this technology is to provide an enhanced, live channel Customer ...
A. Kushwaha, Prashant Kumar, A. Kar
semanticscholar +1 more source