Results 171 to 180 of about 511,546 (306)

A scalable hybrid framework for boosting customer experience and operational efficiency in e-commerce. [PDF]

Sci Rep
Liu H, Ismail FR, Zhang W, Zou P, Hussain T, Sharma YK, Lilhore UK, Simaiya S, Tekeste LG.   +8 more
europepmc   +1 more source

Kansei Engineering / Kansei Evaluation / Customer Experience

Journal of Japan Society of Kansei Engineering, 2018
openaire   +1 more source

The Technology Valley of Death of Circular Economy Solutions: A System Dynamics Simulation of Business Strategies for the Second‐Use Battery Industry

Business Strategy and the Environment, EarlyView.
ABSTRACT Retired electric vehicle (EV) batteries can be repurposed to stationary storage batteries. While this circularity solution has attracted attention from entrepreneurs, falling battery prices, along with the longer lifetime of new batteries, high consumer expectations and limited governmental support challenge the approach.
Juliane Seika, Merla Kubli
wiley   +1 more source

Research on the mechanism of perceived value of cultural and creative products on consumers' purchase intention. [PDF]

PLoS One
Lu X, Li S, Wang Z.
europepmc   +1 more source

From Compliance to Circularity: A Design‐Led Approach to Recyclable Packaging

Business Strategy and the Environment, EarlyView.
ABSTRACT The transition to recyclable packaging is a strategic priority for the Fast‐Moving Consumer Goods (FMCG) sector, aligning with the EU Packaging and Packaging Waste Regulation (PPWR). Adapting to regulatory uncertainty and integrating evolving recyclability criteria require not only technical innovation but also organisational transformation ...
Tessa Bronsky, Shahrokh Nikou, Pien Jager   +2 more
wiley   +1 more source

Building an intelligent brain platform for small and medium-sized enterprises using ChatGLM and Multi-Agent Systems. [PDF]

PLoS One
Yuan D.
europepmc   +1 more source

Evaluating the Effect of AI-Powered Chatbot Integration on Customer Satisfaction and Experience in Digital Customer Service

International Journal of Advanced Research in Science, Communication and Technology
This study evaluates the effect of AI-powered chatbot integration on customer satisfaction and experience in digital customer service. As artificial intelligence advances, chatbots have become essential tools in improving service delivery by providing immediate, consistent, and scalable customer interactions. This research investigates the relationship
openaire   +1 more source

Climate Change Risks and Customer Concentration: Evidence From US‐Listed Firms

Business Strategy and the Environment, EarlyView.
ABSTRACT While prior studies have investigated climate risks in supply chains, customer ESG pressures, and shared climate exposure, this paper is, to the best of our knowledge, the first to provide direct empirical evidence on the relationship between climate change risks and firms' customer concentration.
Thi Thuy Trang Nguyen, Eric Owusu Boahen, Cuong Nguyen   +2 more
wiley   +1 more source

An empirical study on key drivers of blind box online purchase experience based on online reviews: integrating the Kano model and entropy weight method. [PDF]

Sci Rep
Feng YL, You YQ, Guan SS.
europepmc   +1 more source

Do Corporate Strategies in Fintech and Green Finance Enhance ESG Performance? The Moderating Role of Government Policies

Business Strategy and the Environment, EarlyView.
ABSTRACT Despite the growing interest in ESG performance, limited research explores the mediating role of government policy in the relationship between Fintech, green finance and ESG outcomes. We address this gap by examining how Fintech and green finance influence ESG performance through government policies.
Mandella Osei‐Assibey Bonsu, Samuel Clottey Attuquaye, Katie Hyslop, Ying Wang, Li Kaodui   +4 more
wiley   +1 more source