Older Adults' Experiences Navigating Setup of Digital Health Technology: Implementation Report. [PDF]
JMIR Form ResBrady PJ +6 more
europepmc +1 more source
Business Strategy and the Environment, EarlyView.ABSTRACT Drawing on comparative institutional theory, we study the nature and magnitude of the effects of national environmental policies on corporate green innovation in developed versus emerging markets. Using a sample of 1831 listed firms in 34 countries from 2002 to 2020, we find that national environmental policies increase corporate green ...
Ivan Miroshnychenko +2 more
wiley +1 more source
Examining the 'Consumer Repair Journey' and Business Intervention Opportunities to Enhance Customer Experience and Satisfaction. [PDF]
Circ Econ SustainDao T, Cooper T, Watkins M.
europepmc +1 more source
The Evaluation of Customer Delight in Sport Consumption Experience
Journal of Japan Society of Kansei Engineering, 2018 openaire +1 more source
Platform Business Model Innovation for Sustainability: A Framework for Industry 5.0 Integration
Business Strategy and the Environment, EarlyView.ABSTRACT A comprehensive framework is developed for adopting Platform Business Model Innovation (PBMI) to enhance sustainable performance in the Industry 5.0 (I5.0) era. While PBMI plays a growing role in corporate transformation, tensions persist between profit‐driven objectives and broader sustainability imperatives.
Mohamed Ashmel Mohamed Hashim +3 more
wiley +1 more source
Customer Mistreatment and Venting to Conversational AI: Emotional Exhaustion as Mediator and Trust in Conversational AI as Moderator. [PDF]
Behav Sci (Basel)Cheng J, Jiang J.
europepmc +1 more source
Business Strategy and the Environment, EarlyView.ABSTRACT Firms' continuous pursuit of making a profit in the competitive market may ignore the actions related to environmental responsibilities. This set of actions for financial gains constitutes environmental misconduct, which not only harms ecosystems and communities but also brings reputational damage. Negative press and social media amplification
Ashutosh Singh +3 more
wiley +1 more source
Design and validation of the scale for the adoption of artificial intelligence in the online shopping experience of Peruvian consumers. [PDF]
Front Artif IntellCruz-Tarrillo JJ +3 more
europepmc +1 more source
Evaluation of different customer experience metrics in a GameTech company
Summarization: The purpose of this thesis is to examine the predictive ability of different customer experience metrics for firm's growth. Customer experience, incorporating the whole customer journey along with the satisfaction and loyalty components, is arguably a factor driving firm growth.
Χατζημητσου Ελενη(http://users.isc.tuc.gr/~echatzimitsou) +1 more
openaire +1 more source
Business Strategy and the Environment, EarlyView.ABSTRACT This study addresses a significant research gap in the literature by systematically reviewing and synthesizing the interplay between social dynamics, environmental changes, and organizational innovation. Although prior research has explored these dimensions in isolation, the integrative framework remains lacking.
Gagan Deep Sharma +4 more
wiley +1 more source