Customer experience management cem

Results 11 to 20 of about 388 (123)

Providing a Model of Customer Experience Management Based on Knowledge Management Models in the Field of Fintech Using Machine Learning [PDF]

Journal of Systems Thinking in Practice
This study explores the role of machine learning in managing knowledge of customer experience. Given the importance of high-quality knowledge for organizational innovation, this research aim is to address existing research gaps and propose a novel model ...
Ahmad Rahmani +3 more
doaj +1 more source

Designing a customer retention model in electronic banking [PDF]

رویکرد‌های نوین در مدیریت و بازاریابی
The aim of this study is to present and analyze the customer retention model in electronic banking in order to identify the dimensions that affect customer experience and reduce churn.
Ahmadreza Faraji, Alireza Rousta, Farzad Asayesh +2 more
doaj +1 more source

Customer Experience Management and Persistence using Customers of Electronic Services Persistence [PDF]

مطالعات مدیریت راهبردی, 2016
Not only enhance the attractiveness of e-service quality, and extended free choice, and compare product information display is Safe and secure environment but also enhance customer loyality and customer satisfaction and therefore loyalty is to the ...
Azarnoosh Ansari, Ali Sanayei
doaj

Stock Exchange ESG Disclosure Guidance and Corporate Carbon Mitigation: International Evidence

Business Strategy and the Environment, EarlyView.
ABSTRACT This study investigates the tangible impact of the adoption of environmental, social, and governance (ESG) disclosure guidance by stock exchanges on corporate carbon mitigation, focusing on six major frameworks: the Global Reporting Initiative (GRI), the Sustainability Accounting Standards Board (SASB), the Task Force on Climate Related ...
Jiamian Yan, Le Luo, Nuraddeen Nuhu
wiley +1 more source

Customer Experience Management in the Tourism Sector: Insights from a Bibliometric and Thematic Analysis

Tourism and Hospitality
The growing importance of customer experience management (CEM) in the tourism sector has led to a proliferation of research interests in satisfaction enhancement, loyalty, and value co-creation.
Mourad Aarabe +3 more
doaj +1 more source

Customer Experience Management (Cem) In Selected Private Banks in Chennai City

International Journal of Recent Technology and Engineering, 2019
The Customer Experience Management (CEM) becomes essential component in any kind of business. The customers of private bank interact with the banks through various touch points such as branches, ATMs, E-corner, Internet banking, etc. The main objective of the study is to explore the customer experience management in selected private banks in Chennai ...
openaire +1 more source

Climate Action Response Plans in Firms: Exploring the Characteristics of Firms Planning for a More Sustainable Future

Business Strategy and the Environment, EarlyView.
ABSTRACT Firm‐level Climate Action Response Plans (CARPs) comprise firms' climate change mitigation and adaptation commitments. Encouraging firms to develop CARPs is thus vital for meeting ever‐pressing climate goals. Understanding the resources and capabilities facilitating firms to develop CARPs can inform evidence‐based approaches to accelerate ...
Helena Lenihan +2 more
wiley +1 more source

“Digital Transformation in Customer Experience Management: The Role of Phygital Marketing in the Real Estate Sector”

Journal of Asia Entrepreneurship and Sustainability
The real estate sector is experiencing significant digital transformation, leading to a fundamental shift in Customer Experience Management (CEM). Increasingly informed and digitally connected customers now expect seamless integration between online and
Mr. Kunal Nagrale, Dr. Deepali Ubale
doaj +1 more source

Contextual Factors Impacting Different Stages of Voluntary Occupational Change: The Case of Turkey

The Career Development Quarterly, EarlyView.
ABSTRACT Occupational change has become increasingly common in recent decades. However, we know little about how contextual factors shape the voluntary occupational change process. By integrating the Careers in Context Framework (Mayrhofer et al. 2007) and the Transtheoretical Model of Career Change (Barclay et al.
Duygu Gulseren +5 more
wiley +1 more source

Changes in Dental Students' Entrepreneurial Profile: A 10‐Year Comparison

Journal of Dental Education, EarlyView.
ABSTRACT Purpose Rapid transformations in the dental labor market and curricular reforms have reshaped the competencies required for new graduates. Entrepreneurial readiness and strategic management skills have become crucial for professional sustainability.
Camila Lindoni Azevedo +2 more
wiley +1 more source

customer experience management
customer experience