Results 41 to 50 of about 12,684,931 (121)
Characterizing customer experience management in business markets [PDF]
, 2019 Managing the customer experience has become a top priority for marketing managers and researchers. Research on customer experience management (CEM) has traditionally adopted a customer’s viewpoint.
Benedettini, Ornella +22 more
core +1 more source
Customer Experience Management: Topology, Antecedents, And Outcome [PDF]
, 2018 Academic research on Customer Experience Management (CEM) is still inconclusive although it is an important element in exploring customer experience. This limitation calls for a systematic theorization and operationalization of CEM.
Abhari, Kaveh
core +1 more source
Religion and Spirituality in the Therapy Room: Perspectives From British Psychologists
Counselling and Psychotherapy Research, Volume 26, Issue 3, September 2026.ABSTRACT Background Psychologists often receive limited formal training in addressing clients' religious or spiritual concerns, leaving many underprepared when such issues arise in clinical practice. Methods This qualitative study explored UK psychologists' experiences of engaging with religion and spirituality in therapy to identify key challenges and
Hannah Wall +2 more
wiley +1 more source
Collaboration post‐acquisition: The role of acquirers' motives
Strategic Management Journal, Volume 47, Issue 9, Page 2551-2589, September 2026.Abstract Research Summary What role do collaborations with a target's partners play in an acquisition, and how do these collaborations evolve post‐acquisition? Research suggests that these collaborations are an important reason to acquire but often diminish post‐acquisition. But if they tend to diminish, why are they a reason to acquire?
Henning Piezunka +3 more
wiley +1 more source
Stakeholder synergies in acquisitions
Strategic Management Journal, Volume 47, Issue 9, Page 2491-2521, September 2026.Abstract Research Summary Acquisitions can create synergies by combining an acquirer's and a target's pre‐existing relationships with nonmarket stakeholders. We introduce the “reset effect” as a novel mechanism that occurs when a firm with cooperative stakeholder relationships combines with a firm that has conflictual relationships, prompting the ...
Kate Odziemkowska +2 more
wiley +1 more source
A REVIEW OF CEM: CUSTOMER ENGANGEMENT AS INNOVATION CO-CREATOR
, 2013 Competition is very tight causing companies looking for a competitive edge, both in the product packaging and in maintaining good relations with their customers. The management of good relationship is commonly referred to Customer Relationship Management
Elidjen, Elidjen
core
Employability skills for MICE management in the context of ICTs. [PDF]
PLoS One, 2022 Liu X, Seevers R, Lin H.
europepmc +1 more source
Customer Experience Management in B2B Tourism: Service Business Ecosystems
This study offers a novel contribution by incorporating the concept of auxiliary service providers (ASPs) into the sharing economy business ecosystem to enhance customer experience management (CXM).
Bermudez, G. +3 more
core +1 more source
Exploring online customer experience : website features, customer activities and repurchase intentions [PDF]
The purpose of this research is to provide a better understanding of customer experience as to how it could be used to contribute to experience-based design in the context of online retail services.
Kong, Xiangyu
core
La sfida dei sistemi informativi per il Customer Experience Management (CEM) nelle banche
, 2008 La sfida dei sistemi informativi per il Customer Experience Management (CEM) nelle ...
Morabito, Vincenzo
core