Results 71 to 80 of about 39,622 (214)

Cross-Functional Processes in Customer Relationship Management [PDF]

Customer Relationship Management (CRM) is a strategic approach which involves creating a superior value for shareholders by developing relationships with certain categories of customers.
Cristian DUTU
core  

A study on in-depth perception of customer behavior in digital business halls based on multimodal data integration

Discover Applied Sciences
To solve the problem of ineffective extraction of advanced features that reflect the essence of customer behavior and enhance customer stickiness.
Wei Cui, Bo Chen, Wei Ge
doaj   +1 more source

PSS modularisation: a customer-driven integrated approach

International Journal of Production Research, 2018
The shift from product ownership to integrated solutions (Product-Service Systems (PSSs)) is expected to lead to a higher customer satisfaction in many cases compared to providing products and serv...
Mario Fargnoli, Nicolas Haber, Tomohiko Sakao   +2 more
openaire   +4 more sources

Supply chain integration as the implementation of strategic management in improving business performance

Discover Sustainability
This study explores how supply chain integration (SCI)—encompassing internal, supplier, and customer integration—enhances operational and financial performance.
Umari Abdurrahim Abi Anwar, Agus Rahayu, Lili Adi Wibowo, Mokh Adib Sultan, Tasya Aspiranti, Chairul Furqon, Asni Mustika Rani   +6 more
doaj   +1 more source

Logistics integration processes in the food industry [PDF]

This paper analyses the integration process that firms follow to implement Supply Chain Management (SCM). This study has been inspired in the integration model proposed by Stevens (1989).
Cristina Giménez
core  

Pengaruh Supplier Integration dan Customer Integration Terhadap Operational Performance dengan Internal Integration Sebagai Mediasi pada Perusahaan Manufaktur di Jawa Timur [PDF]

, 2021
Penelitian ini bertujuan untuk menguji pengaruh hubungan internal integration, supplier integration, dan customer integration terhadap operational performance, pengaruh supplier integration dan customer integration terhadap internal integration, dan ...
Whendriati, Salsabila Azmy
core  

EXQ: development and validation of a multiple-item scale for assessing customer experience quality [PDF]

, 2010
Positioned in the deliberations related to service marketing, the conceptualisation of service quality, current service quality measurements, and the importance of the evolving construct of customer experience, this thesis develops and validates a ...
Klaus, Philipp
core  

Impact of supply chain integration on supply chain performance: moderating role of supply chain flexibility.

Journal of Management and Research, 2023
This study evaluates the multidimensional role of supply chain integration on supply chain performance. The modern environment is more uncertain than ever before.
Muhammad Zia Ul Haq, Haris Aslam
doaj  

KNOWLEDGE AS CAPITAL: INTEGRATED QUALITY MANAGEMENT

Prometheus, 1991
Quality of any product or service depends on the quality of the underlying process of its design, production and delivery. Quality, as customer-defined fitness for use, is to be pulled in by an integrated (and empowered) customer, rather than pushed out ...
Milan Zeleny
doaj   +1 more source

The Impact of Omnichannel Properties on Customer Engagement and Loyalty in Banking: An SOR Perspective

Jurnal Manajemen Teori dan Terapan
Objective: This study will thoroughly explore the effects of the quality of integration, perceived fluidity, and the reliability of assurances on cognitive and emotional engagement and customer loyalty within the banking sector. The investigation will be
Andika, Atika Aini Nasution, Della Nanda Luthfiana, Akmal Ihsan, Fazah Yuanidhar   +4 more
doaj   +1 more source