Results 81 to 90 of about 39,622 (214)
A New Lean Service Model: The Value of Customer Integration into Service Operations
Purpose – The purpose of this thesis is to explore the implications of value co-creation on lean service operations. Given that only customers are able to create value, the integration of customers becomes more and more important.
Arfmann, David
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Measuring the effect of customer relationship management (CRM) components on the non financial performance of commercial banks: Egypt case [PDF]
, 2012 This paper presents customer relationship management (CRM) components as applied on the Egyptian Commercial Banks, examined from the bankers' point of view.
Tantawy, P +3 more
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South African Journal of Economic and Management SciencesBackground: The digital transformation imperative has accelerated organisational change, compelling micro-, small- and medium-enterprises (MSMEs) to rapidly integrate digital marketing with e-commerce and supply chain operations.
Emmanuel Kwarteng-Amaniampong +1 more
doaj +1 more source
, 2009 The evaluation of the relationship with the customer and related benefits has become akey point for a company’s competitive advantage. Consequently, interest in keyconcepts, such as customer lifetime value and churn has increased over the years.However ...
de Oliveira Lima, Elen
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Determinants of customer satisfaction with socially responsible investments: Do ethical and environmental factors impact customer satisfaction with SRI profiled mutual funds? [PDF]
Although much research has been published on green/ethical consumer behaviour, the question of how consumers evaluate pro-socially positioned products in the post-purchase stage is still virtually unexplored.
Nordvall, Anna-Carin +3 more
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Customer Service Retention – A Behavioural Perspective of the UK Mobile Market [PDF]
, 2010 Customer retention is essential for firms in the service sector and will subsequently receive a great deal of attention in the coming years. A large majority of firms are losing their current customers at a significant rate.
Alshurideh, Muhammad Turki +1 more
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المجلة العلمية للبحوث التجارية - جامعة المنوفيةThis study investigates the impact of omnichannel integration on multidimensional customer experience (CX) within the Egyptian fashion retail sector, an underexplored context in emerging market literature.
أحمد قنديل
doaj +1 more source
The Competitive Causes and Consequences of Customer Satisfaction
We conduct two studies to test three hypotheses: (1) Competition increases a firm's customer satisfaction; (2) Rivals' customer satisfaction increases a firm's customer satisfaction; (3) Rivals' customer satisfaction reduces a firm's sales. First, we use
Simon, Daniel H., Gomez, Miguel I.
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, 2011 Purpose – This research intends to investigate whether there are synergies that a firm could or should exploit by simultaneously implementing customer and supplier integration.
DANESE, PAMELA +5 more
core +1 more source
PLoS ONEThis paper delves into the impact of supply chain integration on corporate innovation performance. Utilizing panel data from 1,038 manufacturing companies listed on China's A-shares stock market from 2012 to 2021, it analyzes how firms influence their ...
Juanmei Zhou, Jie Mei
doaj +1 more source