Results 241 to 248 of about 1,162 (248)

Listening to Students: Customer Journey Mapping at Birmingham City University Library and Learning Resources

New Review of Academic Librarianship, 2013
exaly  

Service innovation in e-commerce last mile delivery: Mapping the e-customer journey

Journal of Business Research, 2019
Daniel Hellström, Yulia Vakulenko, Poja Shams   +2 more
exaly  

Mapping the endless customer journey for cruisers

2019
Marco Ferretti, Marcello Risitano, Annarita Sorrentino   +2 more
openaire   +1 more source

Messy customer journey self-mapping: A qualitative method for the future of second-hand retail and consumption

International Review of Retail, Distribution and Consumer Research
Carys Egan-Wyer
exaly  

Understanding Customers Journey Mapping in the Context of Travel and Tourism

Jaipuria International Journal of Management Research, 2019
openaire   +1 more source

Customer Journey Mapping: Putting Yourself in the Customer's Shoes

2015
exaly  

Cutting through the noise: understanding the usage of the customer journey mapping

exaly  

Customer Journey Mapping – Prozesse, Touchpoints & Personas

openaire   +1 more source