Redesigning Telemedicine for Traditional Chinese Medicine: Service Design Approach to Digital Transformation [PDF]
JMIR Human FactorsBackgroundWith the rising global adoption of telemedicine, there is a crucial need to address inefficiencies and challenges in current service systems. This case study focused on enhancing the telemedicine service system of a traditional Chinese medicine
Arisara Jiamsanguanwong +4 more
doaj +2 more sources
A persona-based exploration of rabies post-exposure prophylaxis seeking behavior and its implication for communication strategic planning: Evidence from Thailand [PDF]
One HealthRabies is a lethal zoonotic illness that claims over 59,000 lives annually. However, this fatality can be avoided by postexposure prophylaxis (PEP).
Jitjayang Yamabhai +8 more
doaj +2 more sources
SMARTCLOTH Prototype for Dietary Management in Patients With Diabetes Mellitus: Tutorial on Human-Centered Design Methodology for Health Care Hardware Development [PDF]
Journal of Medical Internet ResearchBackgroundDeveloping user-centered digital health hardware requires systematic design methods applicable across clinical contexts. As diabetes mellitus continues to rise globally and contributes to morbidity, mortality, and costs, effective nutritional ...
Jose M Palomares +6 more
doaj +2 more sources
Co‐designing a telepractice journey map with disability customers and clinicians: Partnering with users to understand challenges from their perspective [PDF]
Health ExpectationsIntroduction Telepractice has the potential to align with the directive to reduce inequalities by United Nations Sustainable Development Goal 10. Telepractice additionally addresses a national digital health strategic plan for accessible digitally ...
Cloe Benz +13 more
doaj +2 more sources
Human–AI collaboration for prehospital trauma triage: Designing the On Scene Injury Severity Prediction (OSISP) model as a clinical decision support system [PDF]
Digital HealthObjective This study aims to advance the On Scene Injury Severity Prediction (OSISP), an Artificial Intelligence (AI)-based model, as a Clinical Decision Support System (CDSS) that supports Emergency Medical Service (EMS) personnel during on-scene ...
Anna Bakidou +7 more
doaj +2 more sources
The research of the customer journey of users of local treatment facilities made of fiberglass and composite materials using the customer journey map [PDF]
Економічний вісник Державного вищого навчального закладу Український державний хіміко-технологічний університет, 2021 The current conditions for the functioning of enterprises-manufacturers of local treatment facilities made of fiberglass and composite materials have been given, a significant impact on the performance of which is carried out, first of all, by the ...
Vira Zhuravel +2 more
doaj +1 more source
Study of Customer Journey Map in Electronic Bookshops [PDF]
تحقیقات کتابداری و اطلاعرسانی دانشگاهی, 2021 Purpose: The purpose of this research was to identify the touchpoints in the customer journey map of electronic bookshops.Methodology: This study was an “applied research” and was conducted by analytical-survey method, the statistical population of this ...
Roghayeh Sabzalian +2 more
doaj +1 more source
The theoretical aspects of using customer journey map as a marketing automation toolkit for developing a brand of local treatment facilities made of fiberglass and composite materials [PDF]
Економічний вісник Державного вищого навчального закладу Український державний хіміко-технологічний університет, 2021 The current conditions for the functioning of enterprises-manufacturers of local treatment facilities made of fiberglass and composite materials have been given, a significant impact on the implementation of which is exerted, first of all, by changes in ...
Vira Zhuravel +2 more
doaj +1 more source
Customer Experience Management; Trends and Areas in Research [PDF]
مدیریت بازرگانی, 2021 Objective Customer experience management has been regarded as a hot topic for managers and marketing researchers recently. The growing interest in the customer experience area is a result of the increasing complexity of channels, interactions, choices ...
Parisa Mousavi +3 more
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Developing a Planned Journey Map of Banking Mobile Services Users (Case Study: Mellat Bank) [PDF]
مدیریت بازرگانی, 2020 Objective Given that the customers’ experience in each industry, service and communication channel is unique and special, this study aims at identifying and examining the strengths and weaknesses of the existing models in the developing customers ...
Gholamreza Jandaghi +4 more
doaj +1 more source