Results 21 to 30 of about 82,907 (285)

Customer journey maps

open access: yesAGORA Magazine, 2013
Voor veel steden is veiligheid in de openbare ruimte een factor van groot belang. In toenemende mate worden bewakingscamera’s en andere vormen van toezicht ingezet om het veiligheidsgevoel te beinvloeden. Hoe effectief zijn al deze maatregelen? Gevoelens van veiligheid en onveiligheid zijn lastig te objectiveren. Waar de een zich onprettig voelt in een
van Aalst, I., Arets, D., Brands, J.
openaire   +2 more sources

Evaluating Customer Experience through Customer Journey Mapping and Service Blueprinting at Edmonton Public Library: An Exploratory

open access: yesPartnership: The Canadian Journal of Library and Information Practice and Research, 2019
This paper presents an overview of the design, implementation, and findings of an exploratory project to evaluate customer experience at Edmonton Public Library (EPL).
David Mucz, Céline Gareau-Brennan
doaj   +1 more source

Formulating Business Understanding of Data Mining Projects in Customer Support Domain [PDF]

open access: yesپژوهش‌های مدیریت عمومی, 2020
Extended abstract Abstract Despite advances in the capabilities of data mining algorithms, the knowledge extracted by these algorithms require a great deal of refinement to become actionable for business executives. The main objective of this research is
Hamidreza Nazari   +3 more
doaj   +1 more source

Case "Service through the eyes of a consumer " to study the methodology of customer development in the course of "Internet business"

open access: yesСовременные информационные технологии и IT-образование, 2017
The article presents an example of a business game, which uses Design Thinking and Learn Startup approach. Reviewed such techniques as Customer Journey Mapping, SIL, KJ, grouping of ideas, voting stickers.
Elena V. Vasilieva, Tatiana N. Gubina
doaj   +1 more source

Mapping customer journeys in multichannel decision-making [PDF]

open access: yesJournal of Direct, Data and Digital Marketing Practice, 2014
This study is focused on multi-channel shopping, which refers to the integration of various channels in the consumer decision-making process. The term was coined in the early 2000s to signify the integration of offline and online shopping channels.
Wolny, Julia, Charoensuksai, Nipawan
openaire   +3 more sources

A Sequential Multi-Staged Approach for Developing Digital One-Stop Shops to Support Energy Renovations of Residential Buildings

open access: yesEnergies, 2022
Buildings account for 40% of the European Union’s energy consumption. Deep energy renovation of residential buildings is key for decarbonization and energy poverty alleviation. However, renovation is occurring at far below the needed pace and depth.
Miguel Macias Sequeira   +1 more
doaj   +1 more source

Approach research of user experience of various target audiences’ interaction with the portal interface

open access: yesE-Management, 2023
Recently, much attention has been paid to the convenience and accessibility of software products, websites, mobile applications, etc. It increases interest in user-oriented product design and UX design.
E. V. Vasilieva, E. R. Khisyukov
doaj   +1 more source

Omni-channel retailing: propositions, examples and solutions [PDF]

open access: yes, 2018
Customers are not passive agents, but intrinsic to the value creation process. Because retailers are the customer’s link to the marketplace they are uniquely placed to develop value co-creation opportunities that give themselves a strategic advantage ...
Saarijärvi, Hannu   +2 more
core   +2 more sources

Critical reflections on designing product service systems [PDF]

open access: yes, 2013
In response to unsustainability and the prospect of resource scarcity, lifestyles dominated by resource throughput are being challenged. This paper focuses on a design experiment that sought to introduce alternative resource consumption pathways in the ...
Angus, Andrew   +4 more
core   +1 more source

Redesigning an Online Store User Interface: A User-Centered Design Approach

open access: yesJournal for Advancement of Marketing Education, 2019
## Purpose of the Study This study aims to provide a user-centered website design pedagogy for the website development curriculum. ## Method/Design and Sample A user-centered website design pedagogy was developed through project-based experiential ...
Kiseol Yang
doaj   +1 more source

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