Results 21 to 30 of about 2,089,806 (282)

Customer journey maps

AGORA Magazine, 2013
Voor veel steden is veiligheid in de openbare ruimte een factor van groot belang. In toenemende mate worden bewakingscamera’s en andere vormen van toezicht ingezet om het veiligheidsgevoel te beinvloeden. Hoe effectief zijn al deze maatregelen? Gevoelens van veiligheid en onveiligheid zijn lastig te objectiveren. Waar de een zich onprettig voelt in een
van Aalst, I., Arets, D., Brands, J.
openaire   +2 more sources

Evaluating Customer Experience through Customer Journey Mapping and Service Blueprinting at Edmonton Public Library: An Exploratory

Partnership: The Canadian Journal of Library and Information Practice and Research, 2019
This paper presents an overview of the design, implementation, and findings of an exploratory project to evaluate customer experience at Edmonton Public Library (EPL).
David Mucz, Céline Gareau-Brennan
doaj   +1 more source

Reconociendo el customer journey mapping como clave para generar estrategias de mercadotecnia precisas, innovadoras y centradas en el cliente en México

The Anáhuac Journal, 2022
La transformación digital acelerada de las empresas, el comportamiento cambiante del consumidor local y los planes de mercadotecnia directa y digitales tuvieron que transformarse durante la pandemia.
Mónica Guadalupe González Urbán
doaj   +3 more sources

Case "Service through the eyes of a consumer " to study the methodology of customer development in the course of "Internet business"

Современные информационные технологии и IT-образование, 2017
The article presents an example of a business game, which uses Design Thinking and Learn Startup approach. Reviewed such techniques as Customer Journey Mapping, SIL, KJ, grouping of ideas, voting stickers.
Elena V. Vasilieva, Tatiana N. Gubina
doaj   +1 more source

Making it Better: A Project Management Framework for Creating a Research Data Services Program

Issues in Science and Technology Librarianship, 2022
When librarians at Oklahoma State University (OSU) began creating services to support data intensive research they found plenty of published guidance about doing surveys and outreach to get started.
Kay K. Bjornen, Cinthya Ippoliti
doaj   +1 more source

Positioning Customer Service Through Customer Journey Mapping in Service Consumption and Recovery [PDF]

, 2021
Customer journey mapping is a marketing research tool that has increasingly captured marketers’ attention over the past decades by helping commercial businesses understand customers’ motivations and behaviors.
Jin, Dan
core   +1 more source

Formulating Business Understanding of Data Mining Projects in Customer Support Domain [PDF]

پژوهش‌های مدیریت عمومی, 2020
Extended abstract Abstract Despite advances in the capabilities of data mining algorithms, the knowledge extracted by these algorithms require a great deal of refinement to become actionable for business executives. The main objective of this research is
Hamidreza Nazari, Mohammad Taghi Taghavifard, Iman Raeesi Vanani, Mohammad Reza Taghva   +3 more
doaj   +1 more source

FROM CLICK TO HORN: HOW TO MAP THE CUSTOMER JOURNEY IN THE RIDE-HAILING INDUSTRY

Экономика, профессия, бизнес
Ride-hailing services have afflictive «monopolized» regions of North Africa and changed the nature of interaction cities and various digital platforms. Yassir — which provides a mobile-based alternative to standard taxi services — has rapidly established
Самир Меради, Хела Диоуани   +1 more
doaj   +1 more source

Redesigning an Online Store User Interface: A User-Centered Design Approach

Journal for Advancement of Marketing Education, 2019
## Purpose of the Study This study aims to provide a user-centered website design pedagogy for the website development curriculum. ## Method/Design and Sample A user-centered website design pedagogy was developed through project-based experiential ...
Kiseol Yang
doaj   +1 more source

A Sequential Multi-Staged Approach for Developing Digital One-Stop Shops to Support Energy Renovations of Residential Buildings

Energies, 2022
Buildings account for 40% of the European Union’s energy consumption. Deep energy renovation of residential buildings is key for decarbonization and energy poverty alleviation. However, renovation is occurring at far below the needed pace and depth.
Miguel Macias Sequeira, João Pedro Gouveia   +1 more
doaj   +1 more source