Mind the Gap—An Empirical Analysis of the Attitude‐Behaviour Gap in Grocery Retailing
ABSTRACT The attitude‐behaviour gap describes the mismatch between what consumers express in terms of preferences and how they actually behave when making purchase decisions. This gap is particularly relevant for organic food, where consumers often show strong positive attitudes but do not consistently buy organic products.
Kevin Ermecke +3 more
wiley +1 more source
The mediating role of brand equity in corporate social responsibility and customer purchase intention based on text-CNN model. [PDF]
Shen Z, Li H, Zhang Y.
europepmc +1 more source
Guidelines for Scale Development and Validation
ABSTRACT Scales, serving as measurement instruments composed of carefully designed items intended to capture latent constructs, play a critical role in advancing consumer theory and marketing practice. Yet, developing and validating scales poses a formidable challenge due to the diverse methods required to ensure rigor and robustness.
Weng Marc Lim +3 more
wiley +1 more source
How does in-store and online shopping experiences influence repurchase intentions in Shandong, China? Roles of perceived value, brand trust, and customer satisfaction. [PDF]
Zhou S, Salleh Hudin N.
europepmc +1 more source
AI Hallucinations in Tourism: How Errors Impact Consumer Trust and Recommendation Acceptance
ABSTRACT Generative artificial intelligence (GenAI) is quickly transforming travel planning; however, its outputs can include hallucinations, which are plausible yet false statements that can undermine user judgement. Eliminating hallucinations in GenAI technology is currently impossible.
Francisco Rejón‐Guardia +2 more
wiley +1 more source
Leveraging artificial intelligence for predictive customer churn modeling in telecommunications: a framework for enhanced customer relationship management. [PDF]
Abdelhady MG, Mohamed KA.
europepmc +1 more source
Transforming the tourism experience: Virtual Reality for customer loyalty in the tourism industry
Carlos Cayahuallpa-Paquirachi +2 more
openalex +1 more source
ABSTRACT This study examines the impact of self‐checkout technology implementation on B2B customer shopping behavior using a novel methodological approach that combines propensity score matching with difference‐in‐differences analysis on actual point‐of‐sale transaction data.
Jindřich Špička +1 more
wiley +1 more source
Understanding perceived value in tourism: Insights from destinations facing crises. [PDF]
Yacoub L +3 more
europepmc +1 more source
ABSTRACT Cognitive information processing (CIP) theory focuses on domains of career decision‐making and problem‐solving with the inclusion of affective and cognitive dimensions. Despite this focus, there is sparse research on the connection between anxiety and CIP cognitive dimensions of negative career thoughts and information‐processing (CIP) skills.
Seth C. W. Hayden +4 more
wiley +1 more source

