Results 1 to 10 of about 342,984 (304)
Internal marketing analysis for improving the internal consumer satisfaction and customer orientation of employees in private-owned sports center. [PDF]
PLoS ONE, 2023 With the concept of "healthy lifestyle" deeply rooted in people's minds, the sports service industry is thriving, which has resulted in intense competition. The sports service industry must improve its service quality to be competitive.
Shi Qi Xu +4 more
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Abusive Supervision, Affective Commitment, Customer Orientation, and Proactive Customer Service Performance: Evidence From Hotel Employees in China [PDF]
Frontiers in Psychology, 2021 Abusive supervision is quite common in the service industry. Employees’ proactive customer service performance is essential for the long-term development of service enterprises.
Dexia Zang, Chang Liu, Yan Jiao
doaj +2 more sources
Sains Manajemen, 2017 The empirical investigation examines the influence of customer orientation and competitive orientation to customer satisfaction mediating with salesperson customer orientation in Smart Telecom company.
Yoga Adiyanto, Deni Sunaryo
doaj +3 more sources
Effect of Nurses' Emotional Labor on Customer Orientation and Service Delivery: The Mediating Effects of Work Engagement and Burnout [PDF]
Safety and Health at Work, 2018 Background: The emotional labor performed by organization members affects psychological well-being at the individual level, which consequently affects results at the organizational level.
Sang-Sook Han +2 more
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Market Orientation Practices and Effects on Organizational Performance [PDF]
SAGE Open, 2014 Today’s organizations need market orientation practices to strive and generate superior performance and competitive advantage in the modern turbulent marketplace.
Haim Hilman, Narentheren Kaliappen
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Customer orientation: the interactive effect of role clarity and learning goal orientation [PDF]
Journal of Asian Business and Economic Studies, 2020 Purpose – Customer orientation of service employees relates to customer satisfaction and loyalty, sales growth and business performance. Drawing from conservation of resources (COR) theory, the aim of this study was to test the interactive effects of ...
Klaus J. Templer +2 more
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International management of customer orientation [PDF]
European J. of International Management, 2020 This study investigates the role of customer orientation of service employees (COSE) and its influence on customer satisfaction and on electronic word of mouth (e-WOM), with a focus on international management. An empirical study was conducted amongst hotel customers with a final valid sample of 265 respondents.
González-Porras, J. +3 more
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Cogent Business & Management, 2023 Customer satisfaction is at the heart of any successful business entity. The influence of service quality on the role of customer orientation in achieving greater customer satisfaction in the banking industry from the perspective of customers has not ...
Eric Gonu +3 more
doaj +1 more source
Customer Orientation: A Literature Review Based on Bibliometric Analysis
SAGE Open, 2022 Rooted in the concept of market orientation, the literature has long affirmed the importance of customer orientation to business success. While a number of literature reviews on customer orientation exist, there is still a need for a thorough ...
Xin Zhao
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Journal of Service Research, 2001 This study investigates the effect of being customer oriented on service performance perceptions and outcome behaviors. Specifically, the focus is on identifying the influence that being perceived as a customer-oriented firm has on consumer quality perceptions, customer satisfaction, and service value.
Michael K. Brady, J. Joseph Cronin
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