Results 1 to 10 of about 344,347 (348)
Sains Manajemen, 2017 The empirical investigation examines the influence of customer orientation and competitive orientation to customer satisfaction mediating with salesperson customer orientation in Smart Telecom company.
Yoga Adiyanto, Deni Sunaryo
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Jurnal Manajemen dan Wirausaha, 2013 This study is to determine the effects of store layout, interior displays, human variable toward customer shopping orientation in Dewandaru Restaurant Surabaya. It is a causal analysis using judgement sampling with 150 samples.
Fransisca Andreani +2 more
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Market Orientation Practices and Effects on Organizational Performance [PDF]
SAGE Open, 2014 Today’s organizations need market orientation practices to strive and generate superior performance and competitive advantage in the modern turbulent marketplace.
Haim Hilman, Narentheren Kaliappen
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Asia Marketing JournalThe study aimed to analyze jay-customer behavior's impact on service industry employees' job stress to understand the importance of personnel management.
Li Mei Liu, Seong Ho Lee, Jin Choi
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Customer orientation: the interactive effect of role clarity and learning goal orientation [PDF]
Journal of Asian Business and Economic Studies, 2020 Purpose – Customer orientation of service employees relates to customer satisfaction and loyalty, sales growth and business performance. Drawing from conservation of resources (COR) theory, the aim of this study was to test the interactive effects of ...
Klaus J. Templer +2 more
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International management of customer orientation [PDF]
European J. of International Management, 2020 This study investigates the role of customer orientation of service employees (COSE) and its influence on customer satisfaction and on electronic word of mouth (e-WOM), with a focus on international management. An empirical study was conducted amongst hotel customers with a final valid sample of 265 respondents.
González-Porras, J. +3 more
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Cogent Business & Management, 2023 Customer satisfaction is at the heart of any successful business entity. The influence of service quality on the role of customer orientation in achieving greater customer satisfaction in the banking industry from the perspective of customers has not ...
Eric Gonu +3 more
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Customer Orientation: A Literature Review Based on Bibliometric Analysis
SAGE Open, 2022 Rooted in the concept of market orientation, the literature has long affirmed the importance of customer orientation to business success. While a number of literature reviews on customer orientation exist, there is still a need for a thorough ...
Xin Zhao
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Journal of Service Research, 2001 This study investigates the effect of being customer oriented on service performance perceptions and outcome behaviors. Specifically, the focus is on identifying the influence that being perceived as a customer-oriented firm has on consumer quality perceptions, customer satisfaction, and service value.
Michael K. Brady, J. Joseph Cronin
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Managing customer oriented research [PDF]
International Journal of Technology Management, 2002 Insufficient technology transfer between research and its customers is one of the key weaknesses in industrial R&D. Since knowledge transfer to development and other corporate partners is the only raison d'etre for industrial research, R&D management should place more emphasis on developing the transfer capacity of its researchers. Based on analysis of
von Zedtwitz, Maximilian +1 more
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