Results 21 to 30 of about 344,347 (348)
Effects of Customer Orientation and Sales Orientation on Objective Performance:
Maketingu rebyu, 2020 This paper empirically examined to what extent customer orientation and selling orientation affect objective criteria (the average customer spend and the number of sold customers) at both the individual and group level.
Atsushi Inuzuka
doaj +1 more source
International Journal of Strategic Property Management, 2019 This study presents a framework to measure and empirically validate the relationship between customer orientation and office space performance. The framework uses two types of customer orientation (i.e., responsive customer orientation and proactive ...
Jun-Hwa Cheah +4 more
doaj +1 more source
Is service climate strength beneficial or detrimental for service quality delivery? [PDF]
, 2011 This study examines whether climate strength has a direct, moderating, or curvilinear effect in the relationship between service climate and customer service quality perceptions. To this end, we carried out cross-sectional and lagged empirical studies in
Martinez-Tur, Vicente +4 more
core +1 more source
Internal Effects of Customer Contact within Service Organizations
Annals of Business Administrative Science, 2007 This paper investigates how an organization can become customer oriented in terms of subculture formation originating from customer contact. Although existing market orientation research has assumed cultural homogeneity, this paper views organizational ...
Ryusuke KOSUGE
doaj +1 more source
The Role of Attachment Styles in Regulating the Effects of Dopamine on the Behavior of Salespersons
Frontiers in Human Neuroscience, 2014 Two classic strategic orientations have been found to pervade the behavior of modern salespersons: a sales orientation where salespersons use deception or guile to get customers to buy even if they do not need a product, and a customer orientation where ...
Willem J.M.I. Verbeke +2 more
doaj +1 more source
Marketing technologically advanced products [PDF]
, 1989 This paper calls for a merger of technology and marketing under a customer value perspective; for an enhancement of the traditional technological innovation orientation of the technology-based firm with a market thrust.
Bender, Horst O.
core +3 more sources
Croatian Economic Survey, 2015 The purpose of this paper is to empirically examine the relationship between the adoption of a brand orientation strategy and customer relationship performance in a small service firm setting.
Miloslava Chovancová +2 more
doaj +1 more source
customer- Orientation: The Successful factor of Excellance Organizations [PDF]
مطالعات مدیریت بهبود و تحول, 2004 The future world in the 21th century is filled with competition, development of new arising markets, uncertain environment factors, wide use of high technology, customer -orientation, and expansion use of commerce.
asadolah kordnaeij
doaj
South African Journal of Business Management, 2014 Studies have suggested the positive effect of customer orientation on superior performance. However, these studies have not shown how to covert customer orientation into superior performance through new product development (NPD) activities.
B. C.Y. Lee, F. T.C. Kou
doaj +1 more source
Ijtimā'iyya, 2020 This study aims to design a model in achieving superior performance of MSMEs. The mixed strategic orientations of demography, economy and cultural values are used to design this model. The mixed strategic orientations consist of customer, competitor and
Darmanto Darmanto +3 more
doaj +1 more source