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On customer perceived value to supermarket
2011 International Conference on Product Innovation Management (ICPIM 2011), 2011Today, CPV is becoming a new source of competition advantage of corporation, and supermarket operators are aware of the advantage of customer loyalty on the basis of customer perception, which is the impetus to customer's new buying and successive patronage, ultimately leading to more business profits.
Feng Jun, Song Hui
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Customer perceived value in software industry
The Journal of High Technology Management Research, 2023This paper addresses customer perceived value in the context of high-technology industry, specifically in the software business. Customer perception of value is a complex phenomenon not only theoretically, but even more so in practice. We have chosen to examine this phenomenon in the specific context of the software business, as we believe that ...
Nina Helander, Pauliina Ulkuniemi
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Customer perceived value and differences between customer's and firm's perception
International Journal of Business and Globalisation, 2010Each firm has to identify the factors of perceived value in order to offer the value which customers want, rather than the value which the firm perceived. If the difference between customer's and firm's perception exists then the service gap appears and customers do not receive the service which they wanted.
Pandža, Irena, Vignali, Claudio
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Customer‐perceived value in industrial contexts
Journal of Business & Industrial Marketing, 2000Although customer‐perceived value is discussed widely in the literature, few empirical studies have been conducted due to an absence of operational measures. Reports on the development of measures and tests two customer‐perceived value structures using data collected from industrial customers of the information technology industry.
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Customer-Perceived Value Heterogeneity
2014Despite the obvious importance of customer-perceived value to the study of marketing, researchers have thus far devoted surprisingly little attention to central questions concerning the nature of value (Holbrook 1994, p.22). Specifically, in business markets, where knowledge of value is considered both critical and fundamental, and can be thought of as
Jozée Lapierre, Vincent-Pierre Giroux
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Perceived value for customers in information sharing services
Industrial Management & Data Systems, 2011PurposeThis paper seeks to investigate the value enterprise customers perceive in information sharing services and the consequences of that perceived value for relationship intention.Design/methodology/approachAn impact model was developed to assess the associations between the functional and relational value perceived by enterprise customers in ...
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Customer perceived value in banking services
International Journal of Bank Marketing, 2006Purpose The purpose of this research is to analyse the dimensionality of the concept of perceived value in the banking sector, adapting the GLOVAL scale of measurement of perceived value to the banking services sector. Design/methodology/approach
Juan Carlos Fandos Roig +3 more
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Understanding Customer Perceived Mall Values
International Journal of Customer Relationship Marketing and Management, 2019Value-based business strategies are acquiring attention throughout the world. Retailing in India has distinct challenges. The diversity in its population largely affects its retail characteristics. Understanding customer perceived values and developing appropriate strategies is the only way to succeed.
Anil Kumar Kashyap, Ajay Kumar
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2011 International Conference on Computer Science and Service System (CSSS), 2011
This paper discusses the concept of customer value, customer perceived value at first. The authors next bring forward the value orientations, value dimensions and the metrics. After that, this paper builds a model which researches the relation among customer perceived value dimensions, customer satisfaction, and customer value of service enterprises ...
null Min Li, null Tao Li, null Bin Hou
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This paper discusses the concept of customer value, customer perceived value at first. The authors next bring forward the value orientations, value dimensions and the metrics. After that, this paper builds a model which researches the relation among customer perceived value dimensions, customer satisfaction, and customer value of service enterprises ...
null Min Li, null Tao Li, null Bin Hou
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Customer-Perceived Value of Medical Tourism
2015The combination of medical treatment and tourism seems to be a promising and relatively new type of niche tourism. The globalization of health care has given rise to a new form of tourism that is commonly known as health tourism. Within the health tourism arena, medical tourism is among the fastest growing sectors.
Eunhee Sung, Wilson Ozuem
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