Results 341 to 350 of about 1,489,919 (372)

Linking big data analytical intelligence to customer relationship management performance

, 2020
Chubing Zhang, Xinchun Wang, Annie Peng Cui, Shenghao Han   +3 more
semanticscholar   +1 more source

Customer Engagement

Journal of Service Research, 2011
Roderick J Brodie, Linda D Hollebeek
exaly  

E‐Customer Relationship Management

2010
openaire   +1 more source

Customer Engagement Behavior: Theoretical Foundations and Research Directions

Journal of Service Research, 2010
Vikas Mittal, Doreen Pick
exaly  

Customer-Relationship-Management

2013
Michael Schawalder, Volker Lenz, Herbert Röllin   +2 more
openaire   +1 more source

Linking social media to customer relationship management (CRM): a qualitative study on SMEs

, 2018
Sushmita Guha, P. Harrigan, G. Soutar
semanticscholar   +1 more source

Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China

International Journal of Information Management, 2010
Zhaohua Deng, Kwok Kee Wei
exaly  

Influence of customer engagement with company social networks on stickiness: Mediating effect of customer value creation

International Journal of Information Management, 2017
Mingli Zhang
exaly  

The impact of virtual, augmented and mixed reality technologies on the customer experience

Journal of Business Research, 2019
Carlos Flavián, Sergio Ibáñez-Sánchez, Carlos Orús   +2 more
exaly  

How does corporate social responsibility contribute to firm financial performance? The mediating role of competitive advantage, reputation, and customer satisfaction

Journal of Business Research, 2015
Saudah Sofian, Parvaneh Saeidi
exaly