Results 271 to 280 of about 216,373 (303)

A social CRM analytic framework for improving customer retention, acquisition, and conversion

Technological Forecasting and Social Change, 2022
Hamid El Ghazi
exaly  

Customer Retention

2000
openaire   +1 more source

Competitive Density and the Customer Acquisition–Retention Trade-Off

Journal of Marketing, 2008
Zannie Voss
exaly  

Service and Customer Retention

2023
openaire   +1 more source

The Impact of Brand Equity on Customer Acquisition, Retention, and Profit Margin

Journal of Marketing, 2012
Florian Stahl, Scott A Neslin
exaly  

Customer Relationship Management and Customer Retention

SSRN Electronic Journal, 2019
openaire   +1 more source

The influence of satisfaction on customer retention in mobile phone market

Journal of Retailing and Consumer Services, 2017
Gonzalo Ruiz
exaly  

Customer Retention (R)

2008
openaire   +1 more source

The effects of customer acquisition and retention orientations on a firm’s radical and incremental innovation performance

Journal of the Academy of Marketing Science, 2010
Todd J Arnold, Eric Fang, Robert W Palmatier   +2 more
exaly  

Understanding the psychological process underlying customer satisfaction and retention in a relational service

Journal of Business Research, 2009
Chuanyi Tang
exaly