Results 241 to 250 of about 1,764,135 (305)
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Journal of Relationship Marketing, 2020
This study investigates the impact of customer relationship management (CRM) and company reputation on customer loyalty with customer satisfaction mediating the relation among small and medium-sized enterprises.
R. Khan +3 more
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This study investigates the impact of customer relationship management (CRM) and company reputation on customer loyalty with customer satisfaction mediating the relation among small and medium-sized enterprises.
R. Khan +3 more
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Journal of Retailing and Consumer Services, 2019
This study using structural equation modelling (SEM) investigates the relationship between the dimensions of customer perceived value, customer satisfaction, and customer loyalty in the context of hotels.
Mohammed El-Adly
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This study using structural equation modelling (SEM) investigates the relationship between the dimensions of customer perceived value, customer satisfaction, and customer loyalty in the context of hotels.
Mohammed El-Adly
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Journal of Customer Service in Marketing & Management, 1997
Customer satisfaction, the cornerstone of the marketing concept, has been the subject of considerable research. Since 1970 over 15,000 academic and trade articles have been written on the subject.
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Customer satisfaction, the cornerstone of the marketing concept, has been the subject of considerable research. Since 1970 over 15,000 academic and trade articles have been written on the subject.
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Predicting overall customer satisfaction: Big data evidence from hotel online textual reviews
International Journal of Hospitality Management, 2019Customer online reviews of hotels have significant business value in the e-commerce and big data era. Online textual reviews have an open-structured form, and the technical side, namely the linguistic attributes of online textual reviews, is still ...
Yabing Zhao, Xun Xu, Mingshu Wang
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, 2020
The airline industry operates in a highly competitive market, in which achieving and maintaining a high level of passenger satisfaction is seen as a key competitive advantage.
Filipe R. Lucini +3 more
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The airline industry operates in a highly competitive market, in which achieving and maintaining a high level of passenger satisfaction is seen as a key competitive advantage.
Filipe R. Lucini +3 more
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, 2020
The objective of this study is to determine the effects of service quality, perceived value and customer satisfaction on behavioral intention. The study also introduces a new integrated structural model that combines service quality’s dimensions of food ...
I. Tuncer, C. Unusan, C. Çobanoğlu
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The objective of this study is to determine the effects of service quality, perceived value and customer satisfaction on behavioral intention. The study also introduces a new integrated structural model that combines service quality’s dimensions of food ...
I. Tuncer, C. Unusan, C. Çobanoğlu
semanticscholar +1 more source
Customer experiences as drivers of customer satisfaction [PDF]
Gestion 2000, 2015 During the past two decades, customer satisfaction management has emerged as a strategic imperative for many organizations and has become a popular topic for managers, consultants and academics. Customer satisfaction measures the extent to which a product or service has reached expectations or how a product performed compared to an ideal (Johnson and ...
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The TQM Journal, 2020
BACKGROUND: There is limited research that uses experience quality variables on cafes and restaurants. OBJECTIVE: To test the effect of experience quality on customer perceived value and customer satisfaction and its impact on customer loyalty to the ...
A. Kusumawati, Kharisma Sri Rahayu
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BACKGROUND: There is limited research that uses experience quality variables on cafes and restaurants. OBJECTIVE: To test the effect of experience quality on customer perceived value and customer satisfaction and its impact on customer loyalty to the ...
A. Kusumawati, Kharisma Sri Rahayu
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Measuring Customer Satisfaction
Research-Technology Management, 1995OVERVIEW:Survey research on measuring customer satisfaction using an index, market share and a lead user confirms that satisfaction must be with the firm as an innovator well as with the innovative service or product. The customer is defined as not only the end user or consumer but as a downstream counterpart of R&D in the same company or in other ...
Lynn W. Ellis, Carey C. Curtis
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Research on the influence of after-sales service quality factors on customer satisfaction
, 2020Determining customer satisfaction elements in retailing after-sales services have been well explored; however, the increasing competition in this area demands the investigation of actual instrumentality of these elements on satisfaction of customers.
Sajjad Shokouhyar +2 more
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