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IMPACT OF CUSTOMER SATISFACTION ON CUSTOMER LOYALTY IN A RESTAURANT
2022This paper examines the impact of customer satisfaction on their loyalty. Furthermore, the purpose of this paper is to define the appropriate attributes that define customer satisfaction and loyalty and determine the impact of satisfaction on customer loyalty of restaurant services.
Popova, Dushica, Miteva, Natasha
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The role of customer service in determining customer satisfaction
Journal of the Academy of Marketing Science, 1986Most consumer satisfaction/dissatisfaction research is focussed either on identifying product classes and personal/usage characteristics associated with dissatisfaction, or is focussed on modelling the psychological processes underlying the phenomenon. Most retailers, on the other hand, focus only on handling customer complaints.
H. Vredenburg, C.-H. Wee
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Customer satisfaction nellimpresa-aeroporto
Micro & Macro Marketing, 2006Il lavoro introduce alcune riflessioni sulla customer satisfaction nell'impresa aeroporto, azienda e non più semplice località destinata all'approdo degli aeromobili e al transito dei passeggeri. Il tema è di attualità in relazione alle rapide trasformazioni delle filiere aeroportuali e ai conseguenti interessi di una pluralità di stakeholders ...
PARROCO, Anna Maria, VOLO, Serena
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Internet Pricing, Price Satisfaction, and Customer Satisfaction
International Journal of Electronic Commerce, 2003Given the challenges of increasing margins and building a loyal customer base, the interaction between pricing and customer satisfaction is of great interest to e-tailers. The present research models the relationships between e-tailer pricing, price satisfaction, and satisfaction with the ordering and fulfillment processes.
Yong Cao +2 more
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Quality From Customer Needs to Customer Satisfaction
Technometrics, 2004(2004). Quality From Customer Needs to Customer Satisfaction. Technometrics: Vol. 46, No. 1, pp. 118-118.
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JEMBA: Jurnal Ekonomi Pembangunan, Manajemen & Bisnis, Akuntansi
Customer loyalty is a very important aspect, and therefore, efforts are needed to increase customer loyalty by using several supporting factors, such as improving service quality so that customers are satisfied. This study aims to determine the effect of service quality on customer loyalty mediated by customer satisfaction.
Ati Fitriani Sihombing +1 more
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Customer loyalty is a very important aspect, and therefore, efforts are needed to increase customer loyalty by using several supporting factors, such as improving service quality so that customers are satisfied. This study aims to determine the effect of service quality on customer loyalty mediated by customer satisfaction.
Ati Fitriani Sihombing +1 more
openaire +1 more source