Results 301 to 310 of about 656,221 (352)
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2022
Asian Administration and Management Review, 5, 1, 72 ...
Tijana Radojevic, Nemanja Stanisic
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Asian Administration and Management Review, 5, 1, 72 ...
Tijana Radojevic, Nemanja Stanisic
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Customer satisfaction nellimpresa-aeroporto
Micro & Macro Marketing, 2006Il lavoro introduce alcune riflessioni sulla customer satisfaction nell'impresa aeroporto, azienda e non più semplice località destinata all'approdo degli aeromobili e al transito dei passeggeri. Il tema è di attualità in relazione alle rapide trasformazioni delle filiere aeroportuali e ai conseguenti interessi di una pluralità di stakeholders ...
PARROCO, Anna Maria, VOLO, Serena
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International Journal of Health Care Quality Assurance, 2006
PurposeThis paper seeks to present an analysis of the literature examining objective information concerning the subject of customer service, as it applies to the current medical practice. Hopefully, this information will be synthesized to generate a cogent approach to correlate customer service with quality.Design/methodology/approachArticles were ...
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PurposeThis paper seeks to present an analysis of the literature examining objective information concerning the subject of customer service, as it applies to the current medical practice. Hopefully, this information will be synthesized to generate a cogent approach to correlate customer service with quality.Design/methodology/approachArticles were ...
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Journal of Customer Service in Marketing & Management, 1997
Customer satisfaction, the cornerstone of the marketing concept, has been the subject of considerable research. Since 1970 over 15,000 academic and trade articles have been written on the subject.
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Customer satisfaction, the cornerstone of the marketing concept, has been the subject of considerable research. Since 1970 over 15,000 academic and trade articles have been written on the subject.
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Customer experiences as drivers of customer satisfaction [PDF]
Gestion 2000, 2015 During the past two decades, customer satisfaction management has emerged as a strategic imperative for many organizations and has become a popular topic for managers, consultants and academics. Customer satisfaction measures the extent to which a product or service has reached expectations or how a product performed compared to an ideal (Johnson and ...
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Measuring Customer Satisfaction
Research-Technology Management, 1995OVERVIEW:Survey research on measuring customer satisfaction using an index, market share and a lead user confirms that satisfaction must be with the firm as an innovator well as with the innovative service or product. The customer is defined as not only the end user or consumer but as a downstream counterpart of R&D in the same company or in other ...
Lynn W. Ellis, Carey C. Curtis
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Measuring Customer Satisfaction
The TQM Magazine, 1989Asserts that to maintain the competitive edge, organisations must move quickly to identify and then meet customer satisfaction. Examines methods of identifying customer satisfaction, measuring and using the results to improve the quality of products and services. Sees customer satisfaction as the end product.
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Identifying Customer Satisfaction
International Journal of Knowledge-Based Organizations, 2018The purpose of this article is to increase the customer service level by expanding the method of application used by the mystery customer (MC) to resolve practical and concrete problems concerning the status of chain stores. The survival of organisations can often be dependent on their customer service level; therefore, there is an immediate need to ...
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