Results 101 to 110 of about 5,063,688 (284)
Analysis of the Importance Degree and Performance of Internet Service Providers in Makassar City
Digital Zone: Jurnal Teknologi Informasi dan Komunikasi, 2019 This study aimed to analyze the customer experience seen from the level of actual performance and the level of importance of services provided by internet service providers PT. XYZ in Makassar City.
Haerdiansyah Syahnur, Jafar Basalamah
doaj +1 more source
Business Strategy and the Environment, EarlyView.ABSTRACT This study examines the role of corporate zero‐deforestation commitments (ZDCs) and Industry 4.0 (I4.0) enabling technologies in mitigating deforestation. Drawing on data from 110 companies included in the Forest 500 dataset, the research explores whether sustainability commitments and digital innovation influence firms' deforestation ...
Valentina Beretta +2 more
wiley +1 more source
Asia Marketing JournalDespite the long history of research examining the effects of firm-level customer satisfaction on shareholder value, the existing findings are mixed for the hospitality and tourism industry where customer satisfaction is particularly important for the ...
MinChungKim, YongHee Kim
doaj +1 more source
Designing a Model for Measurement and Improvement of Customer Satisfaction in Organizations with Complex Products and High Technology [PDF]
بهبود مدیریت, 2015 In the current dynamic business environment, customer satisfaction (CS) is the primary and most important factor in the survival and growth of any organization from industry, academia or R&D institutions. By measuring customer satisfaction, organizations
Gholam Reza Tavakoli +2 more
doaj
Business Strategy and the Environment, EarlyView.ABSTRACT The global manufacturing sector has increasingly adopted circular economy (CE) practices to address sustainability challenges and improve operational efficiency. This study explores the impact of five CE practices—reduce, reuse, remanufacture, recycle, and recover—on key operational performance dimensions: quality, speed, dependability ...
Jose Arturo Garza‐Reyes +5 more
wiley +1 more source
APPLICATION OF THE CUSTOMER SATISFACTION INDEX (CSI) TO TRANSPORT SERVICES
Perner’s Contacts, 2010 This submission deals with a possibility of transport service evaluation using the customer satisfaction index (CSI), because this index is abroad often used just for the quality of service evaluation, what is for this product difficult problem.
Adela Poliaková
doaj
Business Strategy and the Environment, EarlyView.ABSTRACT This paper examines how sustainable human resource management (SHRM) influences employee engagement and performance through distinct cognitive and relational mechanisms. While previous research has demonstrated positive associations between SHRM and employee outcomes, the processes through which these effects occur remain insufficiently ...
Daniel Roque Gomes +4 more
wiley +1 more source
Business Strategy and the Environment, EarlyView.ABSTRACT This study examines the influence of circular economy practices, as a manifestation of corporate social responsibility, on green value co‐creation and its subsequent effects on green collaborative practices and sustainable supply chain integration between providers and customers.
Adriana Santos +2 more
wiley +1 more source
Business Strategy and the Environment, EarlyView.ABSTRACT The role of artificial intelligence (AI) in achieving sustainability goals has garnered attention in academic literature. While AI has been argued to be crucial in addressing circularity challenges, organizations face challenges in configuring a business model.
Jian Wang +4 more
wiley +1 more source
A Decision‐Making Model for Implementing Green Technology in Sustainable Building Projects
Business Strategy and the Environment, EarlyView.ABSTRACT Green technology (GT) adoption is pivotal for reconciling environmental stewardship with economic viability in the built environment, particularly in resource‐constrained emerging economies. However, empirical evidence on how specific GT drivers actively mitigate adoption barriers remains scarce.
Abdelazim Ibrahim +5 more
wiley +1 more source