Analysis of customer satisfaction in hospital by using Importance-Performance Analysis (IPA) and Customer Satisfaction Index (CSI) [PDF]
MATEC Web of Conferences, 2018 As a major health referral centre, the hospital demanded to provide comprehensive services provided by a multi-disciplinary team according to the needs of patient.
Helia Vembri Noor +2 more
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Pilar Nusa Mandiri, 2020 Karawang is one of the industrial cities. Most industry players look at Karawang as a strategic city to run a business. Many products have been produced from Karawang.
Hannie Hannie +2 more
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Customer Satisfaction Index (CSI) of Gojek User Post Fuel Prices Changes
Jurnal Manajemen Dan Kewirausahaan, 2022 This study aims to examine the correlation between fuel prices and service tariffs towards customer satisfaction. This study is conducted at post fuel price changes. The sample of this study uses Simple Random Sampling as 86 respondents.
Aloysius Rangga Aditya Nalendra +3 more
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Customer Satisfaction Index (CSI) To Quality Product of Maiwa Breeding Centre In Makassar City [PDF]
Journal of Global Innovations in Agricultural SciencesThis study aims to analyze the impact of the Customer Satisfaction Index (CSI) on product quality at Maiwa Breeding Centre (MBC). Data was collected from 118 respondents in Makassar City.
Sri Wira Utami, St. Rohani
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APPLICATION OF THE CUSTOMER SATISFACTION INDEX (CSI) TO TRANSPORT SERVICES
Perner’s Contacts, 2010 This submission deals with a possibility of transport service evaluation using the customer satisfaction index (CSI), because this index is abroad often used just for the quality of service evaluation, what is for this product difficult problem.
Adela Poliaková
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Measuring the Customer Satisfaction to Improve the Product Quality of Premium Seeds Produced by Bintang Asia based on the Customer Satisfaction Index (CSI) dan Importance Performance Analysis (IPA) [PDF]
E3S Web of Conferences, 2023 Service quality improvement is essential to obtain positive feedback from customers. This study measured the level of customer satisfaction with the quality of superior seed Bintang Asia products based on CSI (customer satisfaction index) and IPA ...
Sulistiyono Slamet +2 more
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PENERAPAN CUSTOMER SATISFACTION INDEX (CSI) DAN ANALISIS GAP PADA KUALITAS PELAYANAN TRANS JOGJA
Jurnal Ilmiah Teknik Industri, 2014 An increasingly rapid development of the transportation in Yogyakarta led to the increased of congestion in the city. It encourages the Government to provide adequate, safe and convenient public transport for people.
Siti Husna Ainu Syukri
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Marketing Strategy and Consumer Satisfaction in Gen Z’s Purchasing Decision (Study Case at Mie Gacoan Bogor) [PDF]
E3S Web of Conferences, 2023 Mie Gacoan is a growing culinary business in Bogor. Mie Gacoan offers a menu of noodles with different levels of spiciness depending on what the customer wants.
Dewi Intani +8 more
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APPLICATION OF THE CSI METHOD TO TEST CONSUMER SATISFACTION: A CASE STUDY OF PETROL STATIONS [PDF]
Scientific Journal of Silesian University of Technology. Series Transport, 2022 Conducting research on the quality of service and customer satisfaction is currently necessary for the proper and effective functioning of any organization. One of the organizations that have changed in recent years is petrol stations. In this paper, the
Agnieszka DUDZIAK +2 more
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J@ti Undip: Jurnal Teknik Industri, 2020 Penelitian ini dilakukan dengan tujuan untuk mengetahui tingkat kepuasan pelanggan terhadap kualitas pelayanan ABC Laundry serta untuk mengetahui apakah ada perbedaan yang signifikan antara persepsi dan harapan pelanggan pada masing-masing dimensi ...
Aulia Fashanah Hadining
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