Results 31 to 40 of about 5,099,100 (211)

CSI (Customer Satisfaction Index) and IPA (Importance Performance Analysis) of Mandheling Coffee in Medan

IOP Conference Series: Earth and Environmental Science, 2020
Abstract The emergence of various coffee shops makes customers have many choices of coffee shops especially Mandheling Coffee, because many coffee shop competitors will become prospect and opportunity for producer by following trend and lifestyle. This research aims to analyse customer satisfaction and analyse the attributes corrected by
S N Lubis, L Fauzia, D Utami
openaire   +1 more source

PENERAPAN CUSTOMER SATISFACTION INDEX (CSI) DAN ANALISIS GAP PADA KUALITAS PELAYANAN TRANS JOGJA

Jurnal Ilmiah Teknik Industri, 2015
An increasingly rapid development of the transportation in Yogyakarta led to the increased of congestion in the city. It encourages the Government to provide adequate, safe and convenient public transport for people.
Siti Husna Ainu Syukri
doaj   +1 more source

Kepuasan Pelanggan Terhadap Kualitas Pelayanan Jaksa Agung Muda Bidang Perdata dan Tata Usaha Negara (Jam Datun) Kejaksaan Agung Republik Indonesia

Jurnal Aplikasi Bisnis dan Manajemen, 2022
The Attorney General's Office of the Republic of Indonesia is the government institution that carries out services in civil and administrative matters whereby the Deputy Attorney General for Civil and Administrative Matters (Jam Datun) executes the task.
Asep Mulyana, Heti Mulyati, Alim Setiawan   +2 more
doaj   +1 more source

Analysis of Online Transportation User Satisfaction Using the Customer Satisfaction Index (CSI) and Important Performance Analysis (IPA) Methods In Palembang City

Journal of Information Systems and Informatics, 2022
The development of Information Technology today has brought many changes in various fields of human life. One of them is the field of transportation services.  The existence of online transportation is slowly shifting the use of conventional public transportation. Online Transportation is a transportation service that utilizes network technology, which
Merry Agustina, Vivi Sahfitri
openaire   +2 more sources

Channel Coordination Mechanisms for Customer Satisfaction

, 1995
We consider two broad categories of incentives by which a manufacturer can motivate its retailers to provide high customer satisfaction: 1) manufacturer assistance that reduces the retailer's cost of providing customer satisfaction (CS assistance); and 2)
Chu, Wujin, Desai, Preyas S., Preyas S. Desai, Wujin Chu   +3 more
core   +1 more source

MANAGEMENT OF CUSTOMER JOURNEY AND STORE ATMOSPHERE FOR MSMES IN TANGERANG CITY IN BUILDING CUSTOMER SATISFACTION IN THE NEW NORMAL ERA [PDF]

, 2022
Customers, by experience, they know more about purchasing than salespeople and they perceive themselves to have more control over the sales encounter.
Wardhani, Diah, Hereyah, Yoyoh, Rahma, Rika Yessica   +2 more
core  

PENGEMBANGAN BRAND SEGA NYANGKU MENGGUNAKAN METODE IMPORTANCE PERFORMANCE ANALYSIS DAN CUSTOMER SATISFACTION INDEX

Sistemasi: Jurnal Sistem Informasi, 2018
Perkembangan dunia kuliner memang semakin menarik. Selaras dengan semakin cepatnya globalisasi informasi. Sega Nyangku salah satu dari sekian banyak kuliner khas desa winduaji paguyangan Brebes Jawa Tengah.
Achmad Zaki Yamani
doaj   +1 more source

Artificial Intelligence and Corporate Social Irresponsibility

Corporate Social Responsibility and Environmental Management, EarlyView.
ABSTRACT This study examines whether and how firms' adoption of artificial intelligence (AI) is associated with corporate social irresponsibility (CSI). Ex ante, theories provide conflicting predictions regarding this association, making it an important empirical question.
Tobias Steindl
wiley   +1 more source

CUSTOMER SATISFACTION ANALYSIS REGARDING USING HALODOC APPLICATION CUSTOMER SATISFACTION INDEX (CSI) METHOD

JURTEKSI (Jurnal Teknologi dan Sistem Informasi)
Abstract: Halodoc is an ICT that supports access to health service facilities, with various facilities such as consultations with doctors, purchasing medicines, making appointments with hospitals, as well as several other health support facilities. This research is based on calculations using the Customer Satisfaction Index (CSI) method to determine ...
Dely Indah Sari, Widya Lestari Harahap, Faishal Ali   +2 more
openaire   +1 more source

How Does AI Empower Corporate ESG Practices? Mechanisms Based on Information Processing Theory

International Journal of Finance &Economics, EarlyView.
ABSTRACT In the context of the latest technological revolution and industrial transformation, Artificial Intelligence (AI) provides new impetus for the development of corporate ESG practices. This study, based on data from 2630 A‐share listed companies in China from 2010 to 2022, examines the impact of AI on corporate ESG performance and its mechanisms
Qin Zhu, Shanshan Jiang, Anna Min Du
wiley   +1 more source