Results 21 to 30 of about 5,099,100 (211)
Indonesian Journal of Business and Entrepreneurship, 2018 This research aimed to measure the Customer Satisfaction Index (CSI) and Customer Loyalty Index (CLI), analyze the effects of service quality and corporate image on customer satisfaction, analyze the effects of service quality and corporate image on ...
Arie Satryo Wibowo +2 more
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CSI Index Of Customer’s Satisfaction Applied In The Area Of Public Transport [PDF]
Research Papers Faculty of Materials Science and Technology Slovak University of Technology, 2015 Abstract In Western countries, the new visions are applied in quality control for an integrated public transport system. Public transport puts the customer at the centre of our decision making in achieving customer satisfaction with provided service. Sustainable surveys are kept among customers.
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Measurement of Customer Perceptions of Logistics Service Quality
Jurnal Teknik Industri, 2021 Currently, logistics service providers experience a high increase in activity. It makes logistics service providers compete with each other in service quality.
Babatunde Enitan Ogunnowo +1 more
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IJIEM - Indonesian Journal of Industrial Engineering and Management, 2023 Lestari Seserahan is a business unit engaged in offering services, utilizing business digitalization to promote its business to achieve customer satisfaction. Customer satisfaction can, of course, be influenced by various factors such as the number of manufacturers offering in the same field, the price and quality offered, and the location of available
Fransisca Debora +3 more
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PENGUKURAN INDEKS KEPUASAN PELANGGAN UNTUK PENINGKATAN KUALITAS LAYANAN
Jurnal Ekonomi Modernisasi, 2015 Customer satisfaction index (CSI) can be used by companies as a measure of the level of customer satisfaction. CSI also be used to compare the performance of products/services with competitors.
Iva Nurdiana Nurfarida
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Jurnal Aplikasi Bisnis dan Manajemen, 2022 The Covid 19 Pandemic further sharpened hospital competition that required the improvement of customers satisfaction. The purpose of this study was to analyze the level of satisfaction, the difference in service satisfaction between BPJS and Non-BPJS ...
Sri Pangesti Utami +2 more
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ANALISIS KUALITAS PELAYANAN DAN KEPUASAN KONSUMEN DUNKIN DONUTS GADING SERPONG
Jurnal Manajemen Industri dan Logistik, 2018 This study aims to determine service quality and customer satisfaction of Dunkin Donuts customer in Gading Serpong. Service quality are consists of tangible, reliability, responsiveness, assurance, and empathy.
Abel Gandhy
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Restaurant consumer satisfaction research as a basis for ensuring rational consumption patterns [PDF]
E3S Web of Conferences, 2021 The article is devoted to the study of the degree of satisfaction of consumers of a public catering enterprise as the basis for ensuring rational consumption patterns at the present stage of economic sustainability development and the most important ...
Solosichenko Tatyana +2 more
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Przegląd Naukowy Inżynieria i Kształtowanie Środowiska, 2023 The availability of clean water is the responsibility of the local government to the community by one of the regional-owned companies known as the regional drinking water company (Perusahaan Daerah Air Minum – PDAM). The company performance will greatly
Wahyu NINGSIH +2 more
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Journal of Engineering and Management in Industrial System, 2018 Service quality is a very important aspect to be considered to retain consumers. PT. ASDP INDONESIA FERRY (PERSERO) Merak Banten its duties as providers and services in the field of crossings.
Akbar Gunawan, Iqbal Iqbal
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