The American Customer Satisfaction Index (ACSI): A sample dataset and description [PDF]
Data in Brief, 2023 This article provides a sample of survey data collected by the American Customer Satisfaction Index (ACSI). Using online sampling and stratified interviewing techniques of actual customers of predominantly large market-share (“large cap”) companies, the ...
Forrest V. Morgeson, III +3 more
doaj +4 more sources
Pilar Nusa Mandiri, 2020 Karawang is one of the industrial cities. Most industry players look at Karawang as a strategic city to run a business. Many products have been produced from Karawang.
Hannie Hannie +2 more
doaj +3 more sources
Assessment of Satisfaction with the Quality of Education: Customer Satisfaction Index
Procedia, Social and Behavioral Sciences, 2015 AbstractThe paper discusses the questions of formalization about customer satisfaction index in empirical research and model building on the context of pedagogical qualimetrics, psychometrics and marketing of educational services to the feedback systems.
Natalia Yanova
exaly +2 more sources
Hierarchical Bayes Modeling of the Customer Satisfaction Index [PDF]
Service Science, 2011 Customer Satisfaction Index has been developed in many countries including North America, Europe and Asia last decades, which are based on Americal Customer Satisfaction Index (ACSI) by the University of Michigan, where the latent factor “Customer Satisfaction” related to the customer loyalty is estimated by a covariance structural model with six ...
Nobuhiko Terui
exaly +2 more sources
Analysis of customer satisfaction in hospital by using Importance-Performance Analysis (IPA) and Customer Satisfaction Index (CSI) [PDF]
MATEC Web of Conferences, 2018 As a major health referral centre, the hospital demanded to provide comprehensive services provided by a multi-disciplinary team according to the needs of patient.
Helia Vembri Noor +2 more
doaj +2 more sources
Measuring the Customer Satisfaction to Improve the Product Quality of Premium Seeds Produced by Bintang Asia based on the Customer Satisfaction Index (CSI) dan Importance Performance Analysis (IPA) [PDF]
E3S Web of Conferences, 2023 Service quality improvement is essential to obtain positive feedback from customers. This study measured the level of customer satisfaction with the quality of superior seed Bintang Asia products based on CSI (customer satisfaction index) and IPA ...
Sulistiyono Slamet +2 more
doaj +1 more source
Analysis of the Effect of Service Quality on Customer Satisfaction with Full Time Equivalent, Customer Satisfaction Index, and Importance Performance Matrix in the Time Care Service Center Section [PDF]
E3S Web of Conferences, 2023 Timecare Service Center is an official service center in Indonesia that provides aftersales services for watch products with certain brands that have established cooperation.
Firmansyah Guruh +3 more
doaj +1 more source
An Optimization Model of Railway Empty Container Allocation Based on Customer Satisfaction [PDF]
MATEC Web of Conferences, 2020 With the rapid development of modern corporate management, customer satisfaction evaluation has been applied to the management of many companies. Railway empty container allocation not only involves the cost of the railway transportation, but also ...
Zhang Zhiwei, Li Xiaohong
doaj +1 more source
Toward Developing a National Customer Satisfaction Index in Jordan
GLOBAL BUSINESS FINANCE REVIEW, 2023 Purpose: This research aims to develop a national index to measure customer satisfaction in Jordan. Based on householders' perspectives and assessments, this index will form a national measurement of customer satisfaction with goods and services offered in Jordan.
Zeglat, Dia, Mukattash, Ibrahim
openaire +2 more sources
Indonesian Journal of Business and Entrepreneurship, 2018 This research aimed to measure the Customer Satisfaction Index (CSI) and Customer Loyalty Index (CLI), analyze the effects of service quality and corporate image on customer satisfaction, analyze the effects of service quality and corporate image on ...
Arie Satryo Wibowo +2 more
doaj +1 more source