Results 21 to 30 of about 5,063,688 (284)
Theoretical approaches to the audit of customer satisfaction on the service market
Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis, 2006 The main goal of this paper was to create theoretical basis and find starting points for the audit of customer satisfaction on the service market. It focuses mainly on contemporary existing approaches to customer satisfaction quantification especially ...
Kateřina Ryglová
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MANAGEMENT OF CUSTOMER JOURNEY AND STORE ATMOSPHERE FOR MSMES IN TANGERANG CITY IN BUILDING CUSTOMER SATISFACTION IN THE NEW NORMAL ERA [PDF]
, 2022 Customers, by experience, they know more about purchasing than salespeople and they perceive themselves to have more control over the sales encounter.
Wardhani, Diah +2 more
core
Ambivalent impact of customer satisfaction on firm value in emerging markets: the case of Korea
Journal of Business Economics and Management, 2017 Many researchers report that American Customer Satisfaction Index relates significantly and positively to firm value. The purpose of this paper is to examine whether such relation holds in the emerging markets such as Korea.
Hyunseok Kim +2 more
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Customer Satisfaction Index for Transport Services
International Journal of Economics and Business Administration, 2019 Marketing activities through e-marketing and mobile marketing technology operated by online taxi players, such as, Grab and Uber have an impact on the transportation sector, especially operators which serve the Greater Jakarta / Jabodetabek (Jakarta, Bogor, Depok, Tangerang and Bekasi) area to and from Soekarno Hatta International Airport (SHIA ...
openaire +3 more sources
ANALISIS KUALITAS PELAYANAN DAN KEPUASAN KONSUMEN DUNKIN DONUTS GADING SERPONG
Jurnal Manajemen Industri dan Logistik, 2018 This study aims to determine service quality and customer satisfaction of Dunkin Donuts customer in Gading Serpong. Service quality are consists of tangible, reliability, responsiveness, assurance, and empathy.
Abel Gandhy
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Jurnal Maksipreneur: Manajemen, Koperasi, dan Entrepreneurship, 2015 This study attempts to analyzed levels of customer satisfaction on the quality of service and anything in the dimensions attributes the quality of services have to be prioritized to repairing in order to increase customer satisfaction.
Siti Noor Hidayati, Aris Puji Prasetyo
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Customer satisfaction in the catering industry: Contrasts between Lithuania and Portugal [PDF]
Tourism & Management Studies, 2016 This paper analyzes the differences between customer satisfaction in the catering industry in two different countries: Lithuania and Portugal.
Lina Pilelienė +2 more
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An international index for customer satisfaction in the construction industry
International Journal of Construction Management, 2014 In a competitive business environment, like construction, achieving customer satisfaction has been identified as a key measure for the success of construction projects and an effective tool for sustaining competitive advantage. This perspective emerges from the crucial role played by customers as the core of the construction industry and a driving ...
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Advanced Engineering Materials, EarlyView.Digitalizing electroplating requires both domain knowledge and interoperability. This work introduces PlatOn, a domain ontology for trivalent chromium plating and coating characterization, and a hybrid pipeline that aligns it to a mid‐level reference ontology by combining eight similarity metrics with language model reasoning. Expert‐validated mappings
Janik Harter +10 more
wiley +1 more source
Efficiency evaluation of customer satisfaction index in e-banking using the fuzzy data envelopment analysis [PDF]
Management Science Letters, 2014 E-commerce has created significant opportunities for the corporations to understand the customers’ expectations, desired values, to increase their satisfaction and to expand their market share, more efficiently.
Aliyar Esmaeili, Mohamad Sadegh Horri
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